Highlights
The Desktop Support III technician will provide hands-on support for end-user desktop computers, laptops, and related IT equipment in a manufacturing/industrial environment. This is an on-site, user-facing role requiring strong technical troubleshooting skills and excellent customer service.
Numbers & Facts
| Location | IN, IN |
| Industry | Staffing/Employment Agencies |
| Salary | $27.41 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
Description
Job Title: Network/Operations –Desktop Support III
Location: Gary, IN, 46402
Duration: 18 Months (07/17/2026 –01/16/2028)
Job Overview:
The Desktop Support III technician will provide hands-on support for end-user desktop computers, laptops, and related IT equipment in a manufacturing/industrial environment. The role ensures that all employees have reliable and properly functioning IT systems to perform their daily tasks with minimal disruption. This is an on-site, user-facing role requiring strong technical troubleshooting skills and excellent customer service.
Key Responsibilities:
Required Skills:
Education & Experience:
Location: Gary, IN, 46402
Duration: 18 Months (07/17/2026 –01/16/2028)
Job Overview:
The Desktop Support III technician will provide hands-on support for end-user desktop computers, laptops, and related IT equipment in a manufacturing/industrial environment. The role ensures that all employees have reliable and properly functioning IT systems to perform their daily tasks with minimal disruption. This is an on-site, user-facing role requiring strong technical troubleshooting skills and excellent customer service.
Key Responsibilities:
- Provide on-site desktop and desk-side support for end users
- Install, configure, and maintain desktops, laptops, and peripherals
- Troubleshoot hardware, software, and network connectivity issues
- Support Microsoft Windows operating systems and Microsoft Office Suite
- Perform Active Directory user account management and support
- Respond to service desk tickets and resolve issues within SLA timelines
- Perform software installation, updates, and basic system maintenance
- Provide face-to-face support to plant/office users
- Ensure minimal disruption during issue resolution
- Participate in on-call rotation after training period (3–6 months)
- Follow all site safety and PPE requirements in industrial environment
Required Skills:
- 2–3 years of desktop/desk-side support experience
- Strong experience with Windows OS environments
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
- Active Directory administration experience
- Strong troubleshooting skills (hardware/software/network basics)
- Excellent customer service and communication skills
- Ability to work in a manufacturing/plant environment
- Physically capable of lifting up to 50 lbs and wearing PPE
Education & Experience:
- High School Diploma or equivalent required
- Associate degree preferred (for future permanent hire consideration)
- Minimum 2 years IT support experience required
- 8–10+ years experienced candidates may be considered within budget
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.