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Desktop Support

TechDigital

  • Halifax, NC
  • 26 days ago

    Highlights

    Hardware Support: PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,Video Conference Rooms Devices (Audio & Video). Significant, demonstrated experience with Microsoft Windows operating systems Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98.

    Numbers & Facts

    LocationHalifax, NC
    IndustryOther/Not Classified
    Company Size100 to 499 employees

    Description

    • Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment
    • Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
    • Safely move equipment point to point using wheeled carts and vehicles
    • IMACD & Asset Inventory experience
    • Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
    • Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
    • Ability to use remote desktop connectivity applications
    • Working knowledge of imaging utilities such as Ghost, SCCM, etc
    • Delivery and setup of PC equipment to end-users.
    • Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
    • Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)
    • Demonstrated proficiency in Microsoft OS and Microsoft application.
    • Demonstrated proficiency for installation of desktop software and troubleshoot
    • Working knowledge of Microsoft Active Directory and GPO
    • Strong customer service skills
    • Strong troubleshooting skills
    • Significant, demonstrated experience with Microsoft Windows operating systems
      • Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
      • Servers: 2012, 2008 r2, 2008, 2003, 2000
    • Functionally capable with Apple OS X
    • Advanced troubleshooting skills with hard drive encryption software
    • Advanced level skills in the Microsoft Office Suite:
      • Word, Excel, PowerPoint, Outlook configuration issues with Exchange
    • Strong client-side remote access troubleshooting skills
    • Demonstrate strong skills supporting printers in an enterprise environment
    • Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
    • Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools
    • Strong software installation and support skills
    • Disciplined, systematic problem solving skills required
    The Technician need to have experience in IMACD tasks listed below
    (IMACD = Install Move Add Change Dispose )
    Required:
    • Relevant Experience : 3 Years minimum
    • Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)
    • Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,Video Conference Rooms Devices (Audio & Video)
    • Tools : Windows OS, MS Office, O365, Mac OS (preferred)
    • Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)
    • Others : Excellent Communication – soft skills (read, write & speak)

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