Job Description:
Technical Skills:
" Desktop / laptop / imaging / Paas lifecycle
" Networking (switches, WAPs, VPN, Wi-Fi troubleshooting)
" Printers, peripherals, and shop-floor hardware
" Basic storage, backup, and disaster recovery concepts
" Security tools, data spill remediation, and compliance requirements
" Ticketing systems, SLA/CSAT tracking, and backlog management
Soft Skills:
" Strong customer service mindset and ability to explain technical issues to non-technical users
" Excellent prioritization and multitasking in a high-pressure production environment
" Resourceful figure it out attitude you enjoy variety and learning new systems quickly
" Team player who can mentor others and escalate intelligently as needed
Other Requirements:
" Valid driver s license and reliable transportation
" Ability to lift up to 50 lbs, work in manufacturing areas, climb ladders, and crawl under desks
" Willingness to participate in on-call rotation and occasional after-hours/weekend work
" Must pass background check and drug screening