Desktop Support Expert/Specialist - Raleigh, NC
12-Month Contract | Onsite
Seeking for a Desktop Support Expert/Specialist for a 12-month engagement. Utilize your technical expertise to evaluate IT incidents and service desk tickets, ensuring positive customer relationships and organizational success.
Responsibilities:
- Lead projects with some latitude on actions or decisions.
- Create and maintain documentation of processes and procedures.
- Implement and maintain IT Security Office requirements to protect data.
Must-Have Skills:
- Proficiency in computer hardware, mobile devices, software, peripherals, and networking protocols.
- Experience in installing and imaging new computers and loading software.
- Capability in installing local and network printers and peripherals.
- Experience in migrating data and user profiles.
- Ability to document processes and procedures related to technical support activities.
- Working experience with the ServiceNow call tracking system.