Highlights
Role Descriptions: The Service Desk Lead is responsible for leading daytoday Service Desk operations forRamboll Global IT| ensuring consistent| highquality support aligned to agreed SLAs| ITILprocesses| and Rambolls New Ways of Working. This role provides handson operational leadership| supervises L0/L1 agents| managesescalations| and ensures an excellent enduser experience through effective execution.
Numbers & Facts
| Location | Princeton, NJ |
| Industry | Computer/IT Services |
| Company Size | 500 to 999 employees |
| Year Founded | 1990 |
| Website | http://q1tech.com/ |
Description
Location : Princeton, NJ - Onsite
Duration: 6+ months
GBaMS ReqID: 10916500
Onsite Support Engineer
PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves
Role Descriptions: The Service Desk Lead is responsible for leading daytoday Service Desk operations forRamboll Global IT| ensuring consistent| highquality support aligned to agreed SLAs| ITILprocesses| and Rambolls New Ways of Working.This role provides handson operational leadership| supervises L0/L1 agents| managesescalations| and ensures an excellent enduser experience through effective execution.
About Company
Q1 consists of experienced and recognized experts providing the capability to respond to market demand in order to provide professional services for our clients including Enterprise software implementations, application integration and technical / functional support.
Q1 has steadily grown into a Quality IT services and solutions organization with the average experience of our team being over 10 years. We have continuously met or exceeded client expectations by delivering professional services and project implementations on time and under budget to help clients truly recognize return on investment.
