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Ampcus Incorporated logo

Desktop Support Engineer

Ampcus Incorporated

  • Phoenix, AZ
  • 30+ days ago

    Highlights

    Provide first-level technical support for end users by troubleshooting and resolving hardware, software, and voice/data communication issues. Escalate complex incidents when necessary, document support activities clearly in ticketing systems, and ensure timely follow-up through resolution.

    Numbers & Facts

    LocationPhoenix, AZ
    IndustryStaffing/Employment Agencies
    Company Size500 to 999 employees
    Websitehttp://www.ampcus.com

    Description

    Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

     

    Job Title: Desktop Support Engineer

    Location(s): Phoenix, AZ


    Job Summary:
    Provide first-level technical support for end users by troubleshooting and resolving hardware, software, and voice/data communication issues. Escalate complex incidents when necessary, document support activities clearly in ticketing systems, and ensure timely follow-up through resolution.

    Key Responsibilities:

    • Provide first-level technical support to end users.
    • Troubleshoot hardware, software, and communication system issues.
    • Escalate unresolved or complex issues appropriately.
    • Create clear, concise, and informative support tickets.
    • Track, update, and follow up on incidents until resolution.
    • Deliver strong customer service in a fast-paced support environment.
    • Manage multiple priorities and work effectively under pressure.
    • Support flexible scheduling needs when required.

    Required Skills:

    • Experience with ticketing systems.
    • Windows support experience.
    • Deskside support experience.
    • End-user device support knowledge.
    • Strong computer hardware and software troubleshooting skills.
    • Technical documentation experience.
    • Excellent verbal and written communication skills.
    • Strong customer service and multitasking abilities.

    Preferred Background:

    • Prior help desk, call center, or technical customer support experience.
     


    Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

    About Company

    Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

    Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

    We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

    Industry: Information Technology and Services

    Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

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