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Desktop Support Engineer

TechDigital

Memphis, TN

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JOB DETAILS
SKILLS
Apple iMac, Communication Skills, CompTIA A+, Customer Relations, Customer Support/Service, Data Analysis, Desktop Administration, Desktop PC, Detail Oriented, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Laptop PC, Microsoft Active Directory, Microsoft Office, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, Operational Support, Performance Analysis, Printers, Problem Solving Skills, Procedure Development, Software Administration, Technical Support, Time Management, Warehousing
LOCATION
Memphis, TN
POSTED
30+ days ago
Desktop Support Engineer I
Mandatory Skills
  • Preferred: CompTIA A+ or equivalent
  • Customer-centric. Attention to detail, strong communication skills
  • Passionate about technology • Ability to lift and move hardware
  • Strong knowledge of Windows 10, Windows 11, Microsoft Office Products
  • Familiarity with desktops, laptops, mobile devices, printers, ups or other devices
  • Working experience with Active Directory, MDMs, ITIL Service Management and ticketing systems
  • Must be able to work onsite along with OT that may be required at times
Years of Experience Required - 3-5 Years

Job Description
The Employee Technology Experience Technician II is responsible for providing a broad scope of operational support which includes installs, moves, add, and change (IMAC) requests supporting the Desktop IT infrastructure in both office, lab and warehouse environments. Employee Technology Experience Technicians also support events.

HOW YOU'LL MAKE AN IMPACT:
  • Provides service and user support during maintenance checks or dispatches
  • Diagnoses errors or technical problems and determine proper solutions
  • Produces timely and detailed service reports
  • Collects and analyzes performance data to provide technical assistance
  • Provides technology support as needed for events
  • Ties workflow to schedule
  • Accurately documents solutions related to complex issues
  • Creates workaround procedures when standard procedures have failed and ensures issues are resolved
  • Troubleshoots and develops technical solutions related to software and setup errors for engineers, technicians, and customers
  • Builds positive relationships with customers
TEAM DYNAMICS: Will collaborate closely with both onsite team members and remote colleagues across additional HLF Locations
QUALIFICATIONS FOR SUCCESS: (Skills, background, and experience required for success)
Education
  • Bachelor's in information technology or additional 4 years experience in lieu of degree Experience
  • 3 years Skills/Certifications

About the Company

T

TechDigital

COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified