Role: Engineer
Required Skills: Windows | Desktop
Qualification: BACHELOR OF COMPUTER SCIENCE
Experience: 5 - 9 Years
Function: TECHNOLOGY
Apply By: 2026-12-13
Must Have Technical/Functional Skills
- Strong knowledge of desktop/laptop hardware
- Good knowledge of Windows 10, Windows 11 and MS Office
- Knowledge of Mac OS is preferred
- Understanding of daily operations and delivery processes
- Application/software installation and troubleshooting
- Knowledge/exposure to ITSM-based ticketing tools (e.g., ServiceNow, Remedy)
- Windows system administration
- Strong troubleshooting skills
- Hardware, operating system and software knowledge of laptops, desktops, mobile devices and
printers
- Working knowledge of supporting computer peripherals such as printers, scanners and
non-standard devices
- Understanding of Active Directory and networking
- Hardware, operating system and software knowledge
Roles & Responsibilities
- Provides second-line investigation and diagnosis.
- Resolves and closes incidents/service requests as per procedures and allocated timelines.
- Logs relevant incident/service request details in the ITSM tool.
- Communicates with clients regarding incident progress.
- Ensures tickets are updated at all times until issues are resolved.
- Complies with QHSE and IT policies.
- Liaises with clients, IT support groups and third-party providers when necessary.
- Performs staging of PCs.
- Performs IMAC (Install, Move, Add and Change) activities for end-user hardware.
- Conducts hardware and software maintenance and support.
- Troubleshoots and resolves PC incidents and VIP requests.
- Assists with IT security issues and virus elimination.
- Creates and maintains documentation for scope of work.
- Provides special events coverage and meeting room, VCON and voice device support.
- Maintains hardware inventory, spare-part stocking and asset management.
- Manages stock.
- Provides break-fix services to nearby sites using device exchange or loaner PCs.
- Coordinates with hardware vendors for break-fix activities.
- Performs imaging, provisioning and workstation setup.
- Updates asset management databases including hardware and software.
- Manages logistics for PCs and other devices.
- Coordinates activities with third parties to resolve IT issues or complete service requests.
- Follows standard operating procedures documented in the knowledge management system.
- Provides training and demonstrations to end users when needed.
- Performs onsite administrative tasks such as backups and OS migration.
- Provides onsite operational support for industrial mobility devices.
- Supports company-owned mobile phones, tablets and BYOD devices.
- Supports asset disposal activities.
- Coordinates with regional/global support groups for request resolution and escalation.
- Provides operational support for standalone printers, including driver installation, connectivity and
software-related troubleshooting.
- Provides operational support for standalone printer/scanner/fax devices.
- Loads and reloads PCs with standard images for deployment of kiosk devices
Salary Range: $60,000-$70,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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