Desktop Support Engineer
Location: Charlotte, NC (Local Candidates Only)
Experience: 4-6 Years
Duration: 6 Months
Job Summary:
We are looking for an experienced Desktop Support Engineer to provide L2/L3 desktop support, troubleshoot hardware and software issues, and ensure smooth IT operations.
Key Responsibilities:
- Provide L2/L3 desktop support and troubleshoot IT hardware/software issues.
- Support Windows OS, MS Outlook, MS Office, and standard business applications.
- Handle printer troubleshooting and VIP user support.
- Perform device validation, visual inspections, and inventory verification.
- Troubleshoot power connections, cables, remote management IDs, and passwords.
- Identify and report system errors, blue screens, and hardware failures.
- Coordinate with internal teams and vendors to resolve technical issues.
Required Skills:
- 4-6 years of Desktop Support experience.
- Strong troubleshooting and analytical skills.
- Knowledge of desktop hardware, operating systems, and applications.
- Excellent communication and customer-handling skills.
- Ability to work collaboratively in a team environment.
Note: Candidates must be local to Charlotte, NC.