Apple iMac, CompTIA A+, Computer Networks, Customer Relations, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), Desktop Administration, Desktop PC, English Language, Equipment Maintenance/Repair, Establish Priorities, Executive Assistant Skills , Hardware Quality Assurance, Identify Issues, Laptop PC, Local Area Network (LAN), MCP - Microsoft Certified Professional, Network Protocols, Network System Hardware, Peripheral Hardware, Presentation/Verbal Skills, Preventative Maintenance, Problem Solving Skills, System Center Configuration Manager (SCCM), TCP/IP (Transmission Control Protocol/Internet Protocol), Trend Micro Product Family, Wide Area Network (WAN), Writing Skills