Decatur, TX
Job Type
Full-Time
Status
Non-Exempt
Travel
Approximately 30% travel required
Relocation
No relocation assistance provided
Candidate Requirements
Local candidates preferred
Duties/Responsibilities
- Install and configure computer hardware, software, network printers, and scanners
- Monitor and maintain computer systems and related equipment
- Respond to service requests and technical issues in a timely manner
- Provide technical support across the company, including remote locations and out-of-state sites, both in person and remotely
- Set up accounts and equipment for new users
- Troubleshoot, repair, and replace equipment as necessary
- Run and terminate network cabling
- Work with vendors to resolve hardware and software issues
- Test and evaluate new technology solutions
- May be asked to assist other departments during periods of staffing shortages or increased workload
- Participate in on-call support rotation
- Perform other related duties as assigned
Required Skills/Abilities
- Minimum 5 years of desktop support experience
- Strong technical and logical troubleshooting skills
- Excellent problem-solving abilities
- Ability to prioritize tasks and meet strict deadlines
- Strong attention to detail
- Ability to work independently and as part of a team
- Ability to lift and carry equipment as needed
Education and Experience
- 5 years of help desk or desktop support experience
- 5 years of Windows support experience
Physical Requirements
- Prolonged periods of standing and working on equipment
- Must be able to lift up to 75 pounds at times
- Ability to perform repetitive movements over extended periods
- Must be available to work nights and weekends on a rotating basis
All positions are subject to back ground checks
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Help desk: 5 years
- Windows: 5 years
Work Location: In person