Desktop Support

Desktop Support Technician

Position Summary

We are seeking a Desktop Support Technician to provide onsite IT support for employees, ensuring hardware, software, and connectivity issues are resolved quickly and efficiently. This role serves as a key point of contact for end-user support, delivering excellent customer service while maintaining reliable technology operations across the organization.

Key Responsibilities

• Provide Level 2 desktop support for end users in a corporate environment.
• Troubleshoot and resolve issues related to Windows desktops, laptops, virtual desktops, printers, mobile devices, and peripherals.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Install, configure, maintain, and upgrade hardware and software.
• Diagnose and resolve operating system, application, and network connectivity issues.
• Respond to support requests via phone, email, ticketing systems, and in-person interactions.
• Document incidents, resolutions, and support activities within the IT ticketing system.
• Assist with PC imaging, deployment, refreshes, hardware replacements, and new user setups.
• Manage IT asset inventory, device lifecycle activities, and equipment tracking.
• Support mobile devices, including iPhones and iOS-based systems.
• Utilize remote support tools to assist users and resolve technical issues.
• Collaborate with other IT teams on escalated issues, projects, and implementations.
• Provide basic user training and guidance on technology best practices.
• Ensure compliance with company security standards and IT policies.

Required Qualifications

• 3+ years of desktop support, help desk, or end-user support experience in a corporate environment.
• Strong experience supporting Windows 10 and Windows 11 operating systems.
• Working knowledge of Active Directory, Microsoft 365, OneDrive, and Teams.
• Experience troubleshooting desktop hardware, laptops, printers, and peripheral devices.
• Experience using ticketing systems such as ServiceNow.
• Familiarity with remote support tools such as Bomgar or Remote Desktop.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently and manage multiple priorities.

Preferred Qualifications

• Experience with PC imaging and deployment tools such as SCCM, MECM, or Autopilot.
• Experience supporting macOS devices.
• Familiarity with Mobile Device Management (MDM) platforms such as Intune, Jamf, Ivanti, or AirWatch.
• Experience supporting Virtual Desktop Infrastructure (VDI) environments.
• CompTIA A+, Microsoft certifications, or related technical certifications.

Top Technical Skills

• Desktop Support
• Windows 10/11 Administration & Troubleshooting
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Active Directory
• Hardware & Software Troubleshooting
• ServiceNow
• PC Imaging & Deployment
• SCCM / MECM / Autopilot
• macOS Support
• Mobile Device Support (iPhone/iOS)
• VDI
• Inventory & Asset Management

Work Environment

• Primarily onsite role in a corporate office environment.
• Ability to lift and move IT equipment up to 25 pounds.
• May require walking between work areas and working under desks or in equipment rooms when necessary.

Job Type & Location

This is a Contract position based out of Cambridge, MA.

The pay range for this position is $28.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Cambridge, MA.

This position is anticipated to close on Oct 27, 2026.

This is a fully onsite position in Cambridge,MA.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.