Desktop Support

At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Job Description: Reporting to a Team Leader, you will already have a proven experience of working as an analyst in a technical service center environment.

Join a Global Leader in Workforce Solutions – Net2Source Inc.
Who We Are
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.

Role: Desktop Support
Location: Austin, TX, (ONSITE) United States
Duration: 12+ Months

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Description and Location
Location must be Austin TX Office location
Primary Skills: Good IT knowledge; Excellent Customer Care Skills
Secondary Skills: Ability to work under pressure; Ability to retain knowledge effectively
Job Description:
Reporting to a Team Leader, you will already have a proven experience of working as an analyst in a technical service center environment. Your responsibilities will include:
Providing 1st line technical support
Answering calls to the service desk effectively and within the agreed SLA
Assigning calls to relevant support teams
Actioning back office requests as and when required
Monitoring and actioning Web Logged calls
Monitoring Team Notifier and updating calls
Completing User Admin and Account set-ups as required
Advising clients and support teams of known problems and workarounds
Ensuring users are updated with the progress of their call/change
Skills Required
Excellent PC skills – including a knowledge of MS Office and general PC knowledge
Excellent communication skills, both written and verbal
Excellent Customer Care Skills
Good IT knowledge
Good Analytical Skills
Ability to work under pressure
Ability to retain knowledge effectively
Ability to multi task and take on additional roles as and when required
Understanding of the need to work within the constraints of the Desk SLA
Personal Attributes
Team player with the ability to build relationships with both colleagues and external clients
Analytical and methodical approach to working with keen eye for detail
Flexibility within role and flexible approach to assigned work
Enthusiastic, confident with a "can do” attitude

Why Work With Us?
We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.
Awards & Recognition
• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1
Ready to Level Up Your Career?
Click Apply Now and let's make it happen.

Best regards,
Juan C. Matus 
Sr. Customer Success Manager