Desktop Support

Join a Global Leader in Workforce Solutions - Net2Source Inc.

Who We Are

Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision-Right Talent. Right Time. Right Place. Right Price.

Role: Desktop Support

Location: Austin, TX, (ONSITE) United States

Duration: 12+ Months

JD"

Description and Location

Location must be Austin TX Office location

Primary Skills: Good IT knowledge; Excellent Customer Care Skills

Secondary Skills: Ability to work under pressure; Ability to retain knowledge effectively

Job Description:

Reporting to a Team Leader, you will already have a proven experience of working as an analyst in a technical service center environment. Your responsibilities will include:

Providing 1st line technical support

Answering calls to the service desk effectively and within the agreed SLA

Assigning calls to relevant support teams

Actioning back office requests as and when required

Monitoring and actioning Web Logged calls

Monitoring Team Notifier and updating calls

Completing User Admin and Account set-ups as required

Advising clients and support teams of known problems and workarounds

Ensuring users are updated with the progress of their call/change

Skills Required

Excellent PC skills - including a knowledge of MS Office and general PC knowledge

Excellent communication skills, both written and verbal

Excellent Customer Care Skills

Good IT knowledge

Good Analytical Skills

Ability to work under pressure

Ability to retain knowledge effectively

Ability to multi task and take on additional roles as and when required

Understanding of the need to work within the constraints of the Desk SLA

Personal Attributes

Team player with the ability to build relationships with both colleagues and external clients

Analytical and methodical approach to working with keen eye for detail

Flexibility within role and flexible approach to assigned work

Enthusiastic, confident with a "can do" attitude

Why Work With Us?

We believe in more than just jobs-we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity

Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition

• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1

Ready to Level Up Your Career?

Click Apply Now and let's make it happen.

Best regards,

Juan C. Matus

Sr. Customer Success Manager