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Desktop Support

Trident Consulting

Atlanta, GA

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JOB DETAILS
SALARY
SKILLS
Asset Management, Atlassian JIRA, Background Investigation, Business Support, Citrix Product Family, Communication Skills, Computer Workstations, Customer Support/Service, Desktop Administration, Desktop PC, Desktop Virtualization, Documentation, Financial Services, Hardware Administration, Help Desk, IT Service Management (ITSM), Identify Issues, Knowledge Base, Laptop Hardware, Laptop PC, Maintenance Services, Microsoft Active Directory, Microsoft Windows Desktop, Microsoft Windows System Administration, On Site Support, Onboarding, Peripheral Hardware, Problem Solving Skills, Service Level Agreement (SLA), ServiceNow, Technical Support, VPN (Virtual Private Network), Vaccination, Workstation Hardware
LOCATION
Atlanta, GA
POSTED
20 days ago

Job Title: Desktop Support Engineer

Location: Atlanta, GA (Onsite)

Duration: Contract

Pay Rate: Up to $22/hr (W2)

Job Summary

We are seeking a Desktop Support Engineer to provide onsite technical support in a fast-paced Asset Management environment. The ideal candidate will have strong Windows desktop support experience, excellent troubleshooting skills, and the ability to provide white-glove support to business users. This role primarily focuses on desktop/laptop support, workstation setup, hardware troubleshooting, and end-user support.

Required Skills

  • 2 4+ years of Desktop Support experience
  • Strong Windows desktop and endpoint support
  • Experience with hardware troubleshooting, laptops, desktops, monitors, and peripherals
  • Multi-monitor and workstation setup experience
  • Basic knowledge of Active Directory, VPN, Networking, and Citrix/VDI
  • Experience with ServiceNow, Jira, or similar ITSM tools
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced, high-priority environment

Preferred Skills

  • Experience supporting financial services or asset management users
  • Exposure to Bloomberg, Refinitiv, FactSet, or similar market data platforms
  • Knowledge of OMS/EMS or Aladdin
  • Experience providing VIP/White-Glove support

Key Responsibilities

  • Provide onsite desktop and laptop support for end users
  • Install, configure, and troubleshoot Windows devices and peripherals
  • Support multi-monitor workstation setups
  • Resolve hardware, software, networking, VPN, and access-related issues
  • Manage incidents and service requests using ServiceNow or Jira
  • Support user onboarding and equipment deployment
  • Coordinate with infrastructure and application teams to resolve complex issues
  • Deliver excellent customer service while meeting SLA commitments
  • Maintain accurate documentation and contribute to the knowledge base

Additional Information

  • Location: Onsite Atlanta, GA
  • Vaccination Required
  • No C2C/Subcontracting
  • Background Check Required
  • Multiple Openings

About the Company

T

Trident Consulting