Desktop Support Apprentice

Stefanini Group is hiring!

Stefanini is looking for Desktop Support Apprentice in Dover, DE 

For quick Apply, please reach out to Rachit Rastogi - call: 2489360662/ email: rachit.rastogi@stefanini.com

Work Hours: M-F (37 hours)

Work Location: Dover, DE 

 Shift: 1st Shift - 8:00 AM - 4:30 PM
 

The DTI(Department of Technology and Information) Technology Apprentice Program (TAP) aims to provide training and experience to prepare participants for future career opportunities in state government IT positions.  The Technology Apprentice role is an entry-level position designed to provide hands-on learning and professional development in information technology.  This role combines practical work experience with structured training to build foundational skills and enhance knowledge in providing IT support services to state government agencies.

Work Environment:

• This position is based on site at DTI office locations in Dover, DE. Remote work may be considered for up to one (1) day per week once the apprentice has shown the ability to complete work independently. Remote work is not guaranteed and is at the discretion of the apprentice's direct supervisor and the DTI Program Lead. Some positions are not suited to remote work, and apprentices in those positions are expected to work on site 100% of the time for the full program.
• DTI's office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., excluding State holidays. Apprentices work up to 37.5 hours per week, and the program runs program runs for 6 months from start. Apprentices will not be assigned after-hours, shift, or on-call work.
• The role typically involves working in an office setting, potentially with occasional travel to other state facilities and may require lifting and moving computer equipment up to 50 pounds.

Responsibilities:

• Responsibilities will vary based on the technology team in which the apprentice is placed.  Below is a list of responsibilities that span across multiple technology teams: 
• Partner with team members across different DTI teams and IT specialties including desktop support, operations support, cybersecurity, networking, database administration, and application development.
• Assist IT staff with technical support, troubleshooting, and maintenance of hardware, software, and network systems. 
• Collaborate with experienced DTI IT staff to design, develop, test, and deploy software solutions.
• Write clean, well-documented, and testable code in accordance with established DTI best practices.
• Learn and apply various software development methodologies, such as Agile, and participate in daily stand-ups, sprint reviews, and retrospective meetings.
• Learn and follow established IT security protocols, policies, and procedures to protect sensitive government data.
• Troubleshoot and debug software issues, identifying root causes and implementing effective solutions.
• Assist in creating and maintaining technical documentation, including design specifications, user guides, test plans, knowledge base documents, etc.
• Develop an understanding of different data structures and algorithms and apply them to solve real-world problems.
• Participate in code reviews, providing and receiving constructive feedback to improve code quality and enhance learning.
• Engage with mentors and team members to foster a positive and collaborative learning environment.
• Demonstrate a strong eagerness to learn and adapt to new technologies and programming languages.

Required Qualification:

Apprentices will assist DTI Service Desk and desktop support staff with logging and tracking incidents and requests, basic troubleshooting of computers and peripheral equipment, equipment setup and installation, escalating issues to the right support teams, and creating and updating knowledge base articles.

Qualifications:

• High school diploma or equivalent required.
• Basic understanding of computer systems, networks, and common software applications.
• Strong problem-solving skills and eagerness to learn new technologies.
• Strong written and verbal communication skills and customer service orientation.
• Ability to work both independently and as part of a team.
• Valid driver's license may be required for travel between agency locations.
• Must successfully pass a comprehensive background check as required for state employment with DTI.
   
   

Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

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