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Desktop Support Analyst

Mroads LLC

  • Tysons, VA
  • 2 days ago
  • $50,000–$66,000 Per Year
  • Contractor
  • Full-time

Highlights

Assist users with configurations, integrations, and problem resolution related to Microsoft applications, such as Outlook, Microsoft Teams, OneDrive, SharePoint, OneNote, Excel, Multi-Factor Authentication (MFA), and Company Portal, among others. Diagnose and resolve hardware and software problems, escalating complex issues to senior team leads when necessary.

Numbers & Facts

LocationTysons, VA
Job TypeContractor, Full-time
Salary$50,000–$66,000 Per Year

Description

  • Proactive and detail-oriented IT professional looking to contribute to a dynamic team
    Strong knowledge of Windows, Mac and iOS operating systems.
  • Provide second-level technical support to end-users, ensuring prompt resolution of hardware and software issues.
  • Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Experience in MDM tools such as Intune, Jamf, Airwatch (Workspace ONE UEM).
  • Experience in Active Directory.
  • Diagnose and resolve hardware and software problems, escalating complex issues to senior team leads when necessary.
  • Provide on-call support as part of a rotating schedule to address critical issues outside of regular business hours.
  • Manage and prioritize support requests via ServiceNow to meet service-level agreements.
  • Deliver exceptional customer service by ensuring professional, clear, positive, and effective communication.
  • Assist users with configurations, integrations, and problem resolution related to Microsoft applications, such as Outlook, Microsoft Teams, OneDrive, SharePoint, OneNote, Excel, Multi-Factor Authentication (MFA), and Company Portal, among others.

Skills

  • Windows Server 2008 R2
  • Troubleshooting
  • MACOS
  • Microsoft Active Directory
  • ServiceNow
  • Jamf
  • AirWatch
  • Intune
  • VPN (Virtual Private Network)

About Company

mroads delivers integrated technology solutions through a combination of products, IT consulting, and managed services. We partner with enterprises to design and operate systems that reduce complexity, improve performance, and seamlessly scale with evolving business needs. Our focus is on delivering sustained, measurable business impact. We serve industries such as Hospitality, Retail, Banking, Finance, Automotive, Supply Chain & Logistics and more.

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