Highlights
Duties include management, coordination, and completion of Moves/Adds/Changes (MACs), Break / Fix, and L2 support & problem response for the following component technologies: Desktops, Laptops, Tablets, Zero-Clients, Printers, Mobile Devices, etc. This includes monitoring the problem queue and responding to triaged Break / Fix incidents for Desktops,, Laptops, Tablets, Printers, Mobile Devices, etc. and fully documenting response and resolution in order to close tickets.
Numbers & Facts
| Location | Stamford, CT |
| Industry | Healthcare Services |
| Company Size | 100 to 499 employees |
| Year Founded | 2005 |
| Website | https://www.stamfordhealth.org |
Description
As a Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent to improve our workforce and support our mission, to that end we offer:
- Competitive salary
- Comprehensive, low-cost health insurance plans (including GLP-1 coverage options) available day one
- Wellness programs
- Paid Time Off accruals
- Tax deferred annuity and (403b) pension plan
- Tuition reimbursement
- Free on-site parking and train station shuttle
- Childcare partnership with Children's Learning Center
Regular Full Time
At Stamford Health, we believe that every patient deserves compassionate, personalized, person centered care. This commitment guides how we care for patients, support their care partners, and promote the wellbeing of our staff. In alignment with our Planetree philosophy, the individual in this role will foster a respectful, collaborative environment that honors the needs, values, and preferences of every person we serve and the colleagues we partner with.
Responsibilities:
The Desktop Support Analyst is primarily responsible for the Tier II support function of Desktop Services. Duties include management, coordination, and completion of Moves/Adds/Changes (MACs), Break / Fix, and L2 support & problem response for the following component technologies: Desktops, Laptops, Tablets, Zero-Clients, Printers, Mobile Devices, etc. The majority of the Desktop Support Analyst's time will be spent on support and problem resolution matters; however, this individual would also participate in Desktop Team Projects and support engineering efforts as appropriate.
- Provide Level 2 support to the desktop end user community. This includes monitoring the problem queue and responding to triaged Break / Fix incidents for Desktops, , Laptops, Tablets, Printers, Mobile Devices, etc. and fully documenting response and resolution in order to close tickets.
- Plan, coordinate, and complete Relocations, Adds, and Changes Across the Enterprise
- Leverage desktop management tools and applications to enable effective and efficient support. This includes including remote control software (i.e., Bomgar), software distribution (i.e., Symantec Altiris), asset management (i.e., Barcode Essentials), and virus protection services (i.e., McAfee)
- Provide support to end user by diagnosing root cause, providing troubleshooting expertise, determining options for resolution, and resolving issues. In the event that issue resolution cannot be achieved, it becomes the Desktop Support Analyst's responsibility to escalate the issue to the Desktop Engineer for Tier III support.
Qualifications:
- Bachelor's degree desired or equivalent technical training with at least 3 years' experience in Desktop
Support services.
- Minimum 2 years of experience in a desktop support role with Bachelor's degree
- Strong, demonstrable experience in Microsoft / Windows 7 & 10, HP/Dell computer hardware,
- Strong, demonstrable experience with HP/Xerox MFD printers, MS Office support.
About Company
Stamford Health is Healing. Reimagined. A team committed to caring for the whole person in mind, body, and spirit. We provide you with the absolute finest in care, from prevention and wellness, to diagnosis, treatment, and ongoing support. We believe that to heal is to make whole. So we look not only at disease or injury, but more broadly at the complete person and his or her needs.
At Stamford Health, you are at the core of everything we think, feel, and do. Your specific needs and unique life experiences inspire us to:
Put you—our patient—first so we can take caregiving to a level of excellence never known before.
Personalize, humanize, and demystify healthcare for you, your family, and the greater community.
Be a proud member of the Planetree Alliance, a group of hospitals nationwide whose philosophy revolves around putting you at the forefront.
Strive for continued success in partnership with experts at NewYork-Presbyterian Healthcare System and Columbia University College of Physicians and Surgeons.
At Stamford Health, you are at the core of everything we think, feel, and do. Your specific needs and unique life experiences inspire us to:
Put you—our patient—first so we can take caregiving to a level of excellence never known before.
Personalize, humanize, and demystify healthcare for you, your family, and the greater community.
Be a proud member of the Planetree Alliance, a group of hospitals nationwide whose philosophy revolves around putting you at the forefront.
Strive for continued success in partnership with experts at NewYork-Presbyterian Healthcare System and Columbia University College of Physicians and Surgeons.