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Desktop Support Analyst

Madison-Davis

  • New York, NY
  • 16 days ago
  • $30

Highlights

Support technology operations and business continuity activities. Provide desktop and end-user technical support.

Numbers & Facts

LocationNew York, NY
Salary$30

Description


RESPONSIBILITIES
  • Provide desktop and end-user technical support
  • Troubleshoot Windows and Microsoft 365 issues
  • Support Active Directory user administration
  • Configure laptops, desktops, and peripherals
  • Perform network connectivity and patching support
  • Escalate incidents when appropriate
  • Support technology operations and business continuity activities
  • Partner with global technology teams

Role Requirements:
  • 4+ years of desktop support experience
  • Windows 11 expertise
  • Microsoft 365 administration
  • Active Directory experience
  • Hardware troubleshooting
  • Network patching knowledge
  • Strong communication skills
  • Ability to prioritize multiple requests
  • Comfortable working fully onsite
  • Excellent customer service mindset

PREFERRED EXPERIENCE
  • Financial services experience
  • Trading floor support
  • Business Continuity experience
  • Disaster Recovery exposure
  • Information Security knowledge

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