Desktop Support Analyst

This position is ideal for IT professionals who enjoy solving technical problems, supporting end users, and delivering exceptional customer service in a fast-paced enterprise setting. You'll work closely with infrastructure, networking, and engineering teams to ensure employees have reliable, secure, and productive technology experiences.

About the Opportunity

A well-established enterprise organization is seeking an experienced Desktop Support Analyst to provide both onsite and remote technical support across a large corporate environment.

This position is ideal for IT professionals who enjoy solving technical problems, supporting end users, and delivering exceptional customer service in a fast-paced enterprise setting. You'll work closely with infrastructure, networking, and engineering teams to ensure employees have reliable, secure, and productive technology experiences.

What You'll Tackle:

• Provide onsite deskside and remote technical support for end users.
• Troubleshoot Windows desktops, laptops, printers, peripherals, and mobile devices.
• Resolve Level 1 and Level 2 hardware and software issues.
• Support Microsoft 365 applications, including Outlook, Teams, and Office.
• Manage incidents and service requests through enterprise ticketing systems.
• Administer and support Active Directory user accounts and access requests.
• Troubleshoot VPN, remote access, and virtual desktop connectivity issues.
• Deploy, image, configure, and replace endpoint devices.
• Support mobile device management and endpoint administration.
• Document technical issues, resolutions, and procedures while meeting established service level objectives.
• Collaborate with infrastructure and engineering teams to resolve complex technical issues.
• Maintain a high level of customer satisfaction through professional communication and timely issue resolution.

QUALIFICATIONS

• 3+ years of Desktop Support or End User Support experience.
• Experience supporting enterprise Windows environments.
• Strong knowledge of Active Directory administration.
• Experience troubleshooting Microsoft 365 applications.
• Experience using ServiceNow, Jira, or similar IT service management platforms.
• Experience deploying, imaging, and supporting desktop and laptop hardware.
• Experience supporting VPN and remote connectivity solutions.
• Familiarity with Citrix or virtual desktop environments.
• Experience supporting mobile device management (MDM) solutions.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience supporting enterprise users in high-volume environments.
• Ability to prioritize multiple support requests while maintaining excellent customer service.

PREFERRED EXPERIENCE

• Microsoft Endpoint Configuration Manager (SCCM).
• Microsoft Intune.
• Microsoft Entra ID (Azure AD).
• Windows imaging and deployment experience.
• Executive or VIP support experience.
• Basic networking knowledge.
• CompTIA A+, Network+, or related certifications.