Highlights
The ideal candidate will have hands-on experience troubleshooting desktop and laptop issues, installing business applications, managing Active Directory and Group Policy, and coordinating with multiple technical teams to resolve incidents and execute change requests. We are seeking an experienced Desktop Support Analyst to provide technical support for corporate desktop environments, Windows systems, and iOS devices.
Numbers & Facts
| Location | Lynn, MA |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Website | http://www.ampcus.com |
Description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Desktop Support Analyst
Location(s): Lynn, MA
Job Summary
We are seeking an experienced Desktop Support Analyst to provide technical support for corporate desktop environments, Windows systems, and iOS devices. The ideal candidate will have hands-on experience troubleshooting desktop and laptop issues, installing business applications, managing Active Directory and Group Policy, and coordinating with multiple technical teams to resolve incidents and execute change requests.
Key Responsibilities
- Provide desktop support for Windows operating systems and corporate iOS devices.
- Troubleshoot and resolve technical issues related to desktops, laptops, and peripheral devices.
- Install, configure, and maintain Microsoft applications, third-party tools, and enterprise business applications.
- Perform basic administration and troubleshooting of Active Directory and Group Policy.
- Coordinate with multiple technical teams to resolve incidents and execute change tickets.
- Support desktop operating system environments, including Windows 7 and Windows 10.
- Identify and resolve hardware, software, and connectivity-related issues.
- Maintain effective communication with users and technical teams regarding incident status and resolutions.
- Manage client interactions and escalate complex technical issues when required.
Required Qualifications
- 3+ years of hands-on experience in desktop support and IT operations.
- Experience supporting Microsoft Windows desktop operating systems, including Windows 7 and Windows 10.
- Basic knowledge of Active Directory and Group Policy (GPO).
- Hands-on experience supporting Windows systems and corporate iOS devices.
- Experience installing and configuring Microsoft applications, third-party tools, and enterprise applications.
- Strong troubleshooting skills for desktops, laptops, and peripheral devices.
- Good understanding of IT infrastructure components, including servers, network devices, application and web services, cloud components, and their interconnections.
- Ability to coordinate with multiple teams to resolve incidents and implement changes.
Preferred Qualifications
- Excellent verbal and written English communication skills.
- Strong presentation and interpersonal skills.
- Effective time management, organizational, and team coordination skills.
- Experience in client interaction and escalation management.
- Ability to work collaboratively in a team-oriented environment.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
About Company
Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.
Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.
We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted" that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.
Industry: Information Technology and Services
Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI