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Desktop Support Analyst

Pyramid, Inc

Irving, TX

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JOB DETAILS
SALARY
$25–$30 Per Hour
JOB TYPE
Full-time
SKILLS
Analysis Skills, Artificial Intelligence (AI), CompTIA - Computing Technology Industry Association, CompTIA A+, Computer Hardware, Computer Systems, Consulting, Customer Support/Service, Desktop Administration, Desktop Environments, Desktop PC, Documentation, Employee Benefits, Establish Priorities, Help Desk, Identify Issues, Information Technology & Information Systems, Laptop PC, Microsoft Windows Operating System, Mobile Devices, Multiplatform/Cross-Platform, Multitasking, Peripheral Hardware, Problem Solving Skills, Root Cause Analysis, Service Level Agreement (SLA), Short Messaging Service (SMS), Software Administration, Technical Support, Telecommunications Industry, Time Management, Videoconferencing
LOCATION
Irving, TX
POSTED
8 days ago
Immediate need for a talented Desktop Support Analyst. This is a 12+months contract opportunity with long-term potential and is located in Irving TX (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:25-84559 Pay Range: $25 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA’s. Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment. Provide exceptional customer service in person, via phone and email as necessary. Resolve help desk issues including troubleshooting hardware and software issues. Key Requirements and Technology Experience: Key Skills:3-5 years of experience troubleshooting desktop computing environments (hardware, Windows operating system, networking). 3-5 years of experience with Google Sheets . Efficient time management skills to prioritize and track multiple tasks . Experience working in At Your Service . Associates degree in the IT field or equivalent work experience required Technical certifications such as Comptia A+, Comptia Net+ desired . Our client is a leading Telecom Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here. #tel

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Pyramid, Inc