Desktop Support Analyst

Responsibilities:

• Work on daily operations tasks that will include new-hires, temps, SharePoint permission changes, checking health of technology managed by Office IT team.
• Manage users, groups, devices, permissions, conditional access via Azure portal.
• Manage laptop config, available software, cellphone config, compliance via Intune portal.
• Manage users, licenses, shared mailboxes, Teams, SharePoint, OneDrive via the O365 admin portal.
• Work on and resolve issues with VPN and Azure desktop services.
• Manage time between helping users, and making progress on projects to improve the CONA PC, O365, and other user technology environments.
• Write, update, and run PowerShell scripts that configure the setup of user laptops.
• Write, update, and run PowerShell scripts that are used to do certain functions in O365 Admin, Azure, and Intune.
• Monitor laptop health from compliance, configuration, and virus standpoints.

Qualifications:

• Bachelor's degree in a field related to IT, or equivalent combination of education and experience.
• 3+ years of experience in IT related fields including, desktop support, MS O365, networking.
• In depth knowledge of Windows 10
• Experience working in Microsoft O365 and Azure Admin portals
• Extensive PowerShell knowledge
• Basic understanding of networking

Communication Skills:

• Personable demeanor that users will be comfortable with working with when they need help.
• Ability to help non-technical users understand issues and resolutions to issues.