Desktop Support Analyst

Full-time, 40 Hours/week

Monday - Friday, Days 8AM - 4:30PM

Onsite Akron, OH

Summary:

The Desktop Support Analyst position is responsible for installing and maintaining personal computer hardware and software, as well as all other peripheral equipment related to Desktop Support.

Responsibilities:

• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, and other computer equipment/peripherals as needed.
• Configure, deploy, maintain, troubleshoot and support approved Software
• Create alternative methods of completing tasks, correcting user errors and, system inconsistencies to improve the desktop team function.
• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
• Respond to tickets, and troubleshoot and resolve problems in a timely manner while adhering to established SLA's
• Support and enforce information service department (ISD) policies.
• Travel to regional locations to perform tasks related to core duties
• Provide outstanding customer service to all levels of the origination
• Support Office 365 and related applications
• Support re-active and pro-active refresh of computing devices on an annual basis
• Interface with approved Akron Children's vendors as required
• Any other duties as assigned.

Other information:

Technical Expertise

• Ability to work under minimal supervision.
• High level of computer troubleshooting abilities.
• High attention to detail.
• Ability to work with all levels of customers.
• Willingness to travel to remote locations.

Education and Experience

• Education: High school diploma or equivalent
• Experience: minimum of four (4) years of experience.
• Supervisor Experience: none required
• Possesses a valid State driver's license and ability to obtain and maintain insurability as determined by the ACH insurance carrier's requirements.
• An annual physical is required to be completed with the Akron Children's Hospital Employee Health Department.

Full Time

FTE: 1.000000

Status: Onsite