Job Title: Desktop/Service Desk Technician
Location: Suisun City, CA (Onsite)
Duration: 6 Months Contract (Possible Contract-to-Hire)
Pay Range: $35.00 to $39.00 per hour on W2
80% Office support
20% Site/Field visits (Management Trailer / Client Trailer)

Position Overview:

• Seeking a Desktop / Service Desk Technician to provide onsite technical support for corporate users and field operations.
• This role will serve as a key IT resource supporting end users, hardware/software deployments, troubleshooting, and occasional construction site technology needs.
• The ideal candidate is a customer-focused technician who can work independently onsite while collaborating closely with a remote IT team.

• Provide Tier 1/Tier 2 desktop and service desk support to end users.
• Troubleshoot hardware, software, network connectivity, printers, and peripheral issues.
• Deploy, configure, and support Windows 11 laptops and desktop equipment.
• Perform laptop imaging, provisioning, equipment replacements, and new hire setups.
• Support employee onboarding and offboarding activities, including hardware preparation, credential setup, and asset updates.
• Install, troubleshoot, and support networking equipment, including wireless access points and connectivity solutions.
• Provide occasional onsite support at project locations, management trailers, and client trailers.
• Maintain accurate ticket documentation, troubleshooting steps, and asset records using Jira or similar ticketing systems.
• Follow established IT processes and ensure timely ticket ownership and resolution.

• 2+ years of desktop support, service desk, or field support experience.
• Strong experience supporting Windows 10/11 environments.
• Hands-on hardware troubleshooting and laptop deployment experience.
• Understanding of basic networking concepts and equipment.
• Strong customer service and communication skills.
• Ability to work independently while maintaining strong communication with a distributed IT team.
• Reliable transportation required for occasional field/site visits.
• Preferred Qualifications
• Experience supporting construction, engineering, manufacturing, or field-based environments.
• Experience troubleshooting wireless networks, access points, or networking equipment.
• Familiarity with Jira or similar ticketing platforms.
• Experience supporting printers/copiers and peripheral devices.
• IT certifications such as ITSM-related certifications are a plus.

• Work Schedule & Environment:
• Monday Friday, 8:00 AM 5:00 PM schedule.
• Primarily onsite office support (approximately 80%).
• Occasional field/site support (approximately 20%).
• Candidates must have steel-toe boots for potential site visits; required safety equipment will be provided onsite.
• Mileage and approved travel expenses will be reimbursed.

• The successful candidate is a dependable, approachable, and service-oriented IT professional who enjoys helping users and solving problems.
• This person should be comfortable being the onsite IT presence, taking ownership of issues, following established processes, and delivering a positive technology experience for employees.