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Desktop Platform and Experience Engineer

Javen Technologies

  • Chicago, IL
  • 4 days ago

    Highlights

    Windows Image Management Assist with gold image development. Job Description: Ideally this candidate can be on site in Chicago twice per month.

    Numbers & Facts

    LocationChicago, IL

    Description

    Job Title: Desktop Platform and Experience Engineer
    Duration: 12+ Months with possible extension
    Location:     Chicago, IL – Hybrid - twice per month.

    Job Description: Ideally this candidate can be on site in Chicago twice per month.

    Primary Responsibilities
    Application Packaging
    • Package and publish applications using FlexApp.
    • Conduct application compatibility testing.
    • Troubleshoot deployment failures.
    • Maintain package lifecycle documentation.
    • Manage application onboarding requests.

    Endpoint Engineering
    • Administer Microsoft Intune.
    • Support Autopilot provisioning.
    • Manage device configuration policies.
    • Maintain compliance and reporting standards.
    • Improve endpoint management automation.

    Windows Image Management
    • Assist with gold image development.
    • Participate in image testing and validation.
    • Maintain application baselines.
    • Support Windows 11 deployment efforts.

    Operational Excellence
    • Reduce recurring incident volume.
    • Develop monitoring and reporting improvements.
    • Document support procedures.
    • Create knowledge articles.
    • Identify opportunities for automation.

    Support Transition
    • Partner with the Service Desk.
    • Develop tiered support processes.
    • Create troubleshooting documentation.
    • Expand first-contact resolution capabilities.

    Required Skills
    • Strong Microsoft Intune
    • Windows 10/11 Administration
    • Application Packaging
    • FlexApp
    • PowerShell
    • Endpoint Troubleshooting

    Working Knowledge
    • Azure Virtual Desktop
    • Nerdio
    • Autopilot
    • Active Directory
    • Entra ID
    • Microsoft 365

    Preferred Skills:
    • Chocolatey
    • Ansible
    • UIPath Testing
    Automation Tools

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