Desktop Level 1 Technician
Location: Downtown Chicago, IL Onsite
Duration: 3+ months
Schedule: Full-time, onsite
Position Overview
We are seeking a customer-focused
Desktop Level 1 Technician to provide day-to-day technical support in a fast-paced corporate environment. The ideal candidate will have strong interpersonal skills, a hands-on approach to troubleshooting, and experience supporting Windows environments, mobile devices, and Microsoft technologies.
This is a
full-time onsite engagement in downtown Chicago, expected to last 3+ months.
Key Responsibilities
- Provide Level 1 desktop and end-user support for day-to-day technical issues.
- Manage, troubleshoot, and resolve support tickets in a timely manner.
- Assist users with iPhone upgrades, setup, and troubleshooting.
- Support file share-to-OneDrive migrations, including user assistance and troubleshooting.
- Work with Microsoft Intune to support and manage devices.
- Run and troubleshoot PowerShell scripts as needed.
- Support a primarily Windows 11 environment.
- Assist with issues involving Windows Server 2019.
- Deliver a high level of customer service and maintain positive relationships with end users.
- Escalate more complex technical issues when appropriate.
Qualifications
- Previous experience in a Level 1 / Desktop Support / Help Desk role.
- Strong customer service and communication skills.
- Hands-on experience supporting Windows 11.
- Familiarity with Microsoft Intune.
- Basic to intermediate PowerShell experience.
- Experience supporting iPhones and other end-user devices.
- Familiarity with OneDrive and file migration processes.
- Working knowledge of Windows Server 2019.
- Ability to work independently and prioritize multiple support requests.