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Desktop Support Technician Jobs in Ohio

Desktop IT Technician – Level 1

KDM

  • Cincinnati, Ohio
  • 30+ days ago

    Highlights

    LOCATION: This is a full-time, in-office position based in Cincinnati, Ohio area IN OFFICE POSITION: No Remote / No Hybrid COMPENSATION: Starting at $23 per hour + (based on experience) STAY BONUS: Front Office, Wearhouse and Production Total Bonus of $1000 General Operators & Maintenance Technicians Total Bonus of $1500 Specialized Operators Total Bonus $2500 KEY RESPONSIBILITIES: End-User Support & Help Desk Systems & Equipment Administration Network & Security Project & Process Support QUALIFICATIONS: Associate degree in Information Technology, Computer Science, or a related field — or equivalent hands-on experience. YOUR EXPERIENCE PAYS OFF AT KDM - EARN UP TO $2,500 IN STAY BONUSES The Desktop IT Technician is responsible for providing 1st and 2nd line technical support across KDM's corporate network infrastructure.

    Numbers & Facts

    LocationCincinnati, Ohio
    Websitehttps://www.kdmpop.com/about-us/careers/

    Description

    YOUR EXPERIENCE PAYS OFF AT KDM - EARN UP TO $2,500 IN STAY BONUSES
     
    The Desktop IT Technician is responsible for providing 1st and 2nd line technical support across KDM's corporate network infrastructure. This role supports end-users across both office and manufacturing environments diagnosing and resolving hardware and software issues, maintaining systems and peripherals, managing user accounts, and ensuring IT policies and security standards are consistently followed. The ideal candidate is a calm, service-oriented problem-solver who communicates clearly with both technical and non-technical users.
     
    LOCATION:
    This is a full-time, in-office position based in Cincinnati, Ohio area
     
    IN OFFICE POSITION:
    No Remote / No Hybrid
     
    COMPENSATION:
     Starting at $23 per hour + (based on experience)
     
    STAY BONUS:
    Front Office, Wearhouse and Production Total Bonus of $1000
    General Operators & Maintenance Technicians Total Bonus of $1500
    Specialized Operators Total Bonus $2500
     
    KEY RESPONSIBILITIES:
    End-User Support & Help Desk
    Systems & Equipment Administration
    Network & Security
    Project & Process Support
     
    QUALIFICATIONS:
    • Associate degree in Information Technology, Computer Science, or a related field — or equivalent hands-on experience.
    • 3–4 years of experience in a desktop support, help desk, or IT technician role.
    • Demonstrated experience supporting end-users in a Windows environment with Active Directory.
    • Experience with hardware installation, configuration, and troubleshooting across desktops, laptops, and peripherals.
    Preferred
    • Experience in a manufacturing or production environment.
    • CompTIA A+, CompTIA Network+, or Microsoft certification (e.g., MD-102 Endpoint Administrator).
    • Familiarity with IT ticketing/helpdesk systems (e.g., ServiceNow, Freshdesk, Zendesk).
    • Basic knowledge of SQL.
    • Experience with enterprise software deployment tools (e.g., SCCM, Intune, Altiris).
     
    WHY JOIN KDM?
    KDM is a full-service print and point-of-purchase (POP) display manufacturer serving nationally recognized brands and retailers.
    Competitive pay and overtime opportunities
    Stable and growing manufacturing company
    Modern print and production technology
    Career advancement opportunities
    Team-oriented culture
    Comprehensive benefits package
     
    READY TO APPLY?
    If you're passionate about solving technical problems, helping people succeed, and growing your career in a hands-on IT environment, we'd love to hear from you. Apply today and help power the technology that keeps KDM moving forward.

    KDM is an equal opportunity employer.
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity, national origin, disability, or veteran status.

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