PROLIM Global Corporation (www.prolim.com) is currently seeking Desktop Field Technician location, Arizona United State location for one of our Top clients.
Location: Arizona
Job Type: Contract
Experience Required: 1+ Years
Job Summary:
We are seeking a Desktop Field Technician to provide hardware and software support to end users in a fast-paced enterprise environment. The candidate will be responsible for resolving helpdesk tickets, supporting mobile devices, managing device enrollment, and troubleshooting conference room audio/visual equipment.
Responsibilities:
- Respond to and resolve helpdesk tickets in a large enterprise environment.
- Troubleshoot desktop computers, laptops, hardware, software, and network connectivity issues.
- Procure, configure, and issue mobile phones to employees.
- Support and troubleshoot cellular devices, tablets, laptops, and mobile applications.
- Enroll and manage mobile devices using Microsoft Intune and other Mobile Device Management (MDM) tools.
- Perform mobile device audits, including hardware inventory and usage reviews.
- Troubleshoot audio/visual equipment in large conference rooms.
- Perform mobile device backup and restoration using tools such as Samsung Smart Switch and iTunes.
- Maintain technical documentation, system specifications, and troubleshooting procedures.
- Provide first- and second-level technical support to internal and external users.
- Participate in after-hours and weekend on-call rotations to support 24/7 operations.
Required Qualifications:
- Experience providing technical support to end users in a fast-paced environment.
- Minimum of one year of Active Directory experience.
- Experience with Microsoft Intune and mobile device management.
- Experience with Remedy helpdesk software.
- Knowledge of mobile applications and network troubleshooting.
- Experience with mobile device backup and restoration tools.
- Strong desktop hardware and software troubleshooting skills.
- Experience creating and maintaining technical documentation.
- Excellent verbal and written communication skills.
- Ability to work evenings, weekends, holidays, and irregular shifts as required.
- Ability to safely lift up to 50 pounds.
- Valid Arizona driver's license with a clean driving record.
- Must successfully pass a federal background check.
Additional Information:
The standard schedule is Monday through Friday, 8:00 AM to 5:00 PM. Alternate schedules may be considered but are not guaranteed. Availability for after-hours and weekend support is required to meet operational needs.
About PROLIM Corporation
PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.
Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.