PROLIM (www.prolim.com) is currently seeking Desktop Field Technician for one of our top Client for Location- US - Phoenix Time, in Arizona
ABOUT THIS POSITION
Currently there is one (1) 1st shift vacancy working on the End device team in Technology. This
position will be responsible for providing end-user hardware and software support, responding
to helpdesk tickets, providing support for the mobile device team, and resolving complex tasks.
Responsibilities will include but not limited to:
- Responding to helpdesk tickets in a large enterprise environment.
- Installing and maintaining desktop computer and server hardware and software.
- Supporting and troubleshooting peripheral equipment including specialty scanners,
printers, and plotters.
- Performing installation and patching of Windows operating systems.
- Submitting weekly status reports to supervisor.
- Support large conference room Audio/Visual equipment.
- Mobile device support including working understanding of mobile device management
tools.
- Preparing workstation and laptop images and deployment of devices.
- Participate in afterhours/weekends on call rotation.
- Support Audio/Video conferencing equipment.
JOB REQUIREMENTS
- A minimum of three (3) years' experience providing technical support to end users in a
fast-paced environment.
- One year of Active Directory experience.
- Experience with ServiceNow ticketing software.
- Experience with Tanium or Workspace One MDM.
- Experience providing technical support for Microsoft Windows and Office in a network
environment.
- Experience with preventive maintenance and procedures of workstations and laptops
- Solid troubleshooting skills in desktop computer hardware and software.
- Experience creating and improving technical documentation; documenting the system
specifications and design.
- Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is
required to support 24x7 operations.
- The successful candidate must pass a federal background check.
- Only the highest qualified candidates will be considered.
- Candidate must have excellent communication skills, as they will be providing first and
second level support to internal and external personnel.
- Candidate should be able to safely lift 50 pounds.
- Must possess and maintain a valid Arizona driver's license with a clean record
About PROLIM
PROLIM is a leading provider of PLM, IoT and Digital transformation solutions to Global Fortune 1000 companies. With 9 global offices in US, India, and Australia, PROLIM has won 30+ awards and proudly serving over 1200+ customers to innovate and improve their profitability and efficiency. PROLIM was founded in 2005 and is headquartered in Farmington Hills, USA. With the global footprint and expertise in latest technologies, PROLIM can partner with you to speed up your Digital Transformation journey.