C&S has an immediate opening for a full-time, long-term temporary IT Support Technician - Jefferson City, MO
Salary/hours for IT Support Technician: $23-$24/hr.; day shift
Responsibilities for IT Support Technician:
- Provide hands-on technical support to end users for desktops, laptops, operating systems, applications, peripherals, and connectivity-related issues.
- Troubleshoot and resolve hardware, software, operating system, and application-related incidents.
- Provide strong support for Windows (& Mac) desktops and laptops, including installation, configuration, troubleshooting, upgrades, and maintenance.
- Manage incoming incidents and service requests through the organization's ticketing system.
- Ensure tickets are properly documented, prioritized, updated, escalated, and closed within agreed service levels.
- Perform laptop and desktop setup, imaging, configuration, deployment, replacement, and decommissioning and support end-user peripherals
- Maintain accurate records of IT assets and equipment
- Maintain documentation and use Excel for tracking & reporting data
- 3–5 years of experience in Desktop Support, End User Computing, Help Desk, Service Desk, or IT Support.
- Strong hands-on experience supporting Windows desktops and laptops.
- Good knowledge of Windows operating systems and common enterprise applications.
- Experience troubleshooting desktop, laptop, hardware, software, printer, peripheral, and connectivity issues.
- Experience working with an ITSM or ticketing platform.
- Experience managing incidents, service requests, escalations, and ticket closures.
- Hands-on experience with device deployment, configuration, upgrades, and replacement.
- Experience with IT asset and inventory management.
- Strong working knowledge of Microsoft Excel, including maintaining trackers and preparing reports.
- Good documentation, organizational, communication and customer service skills
Apply online (including resume) and/or at 1731 Southridge Drive, Jefferson City.
110134
#BB
PandoLogic. Keywords: Network Manager, Location: Jefferson City, MO - 65107