Highlights
Position Overview The Desktop Engineer will troubleshoot hardware and software issues for desktop and laptop computers and provide support in person, by phone, email, and through remote-access tools. Knowledge of DHCP, DNS, LAN, WAN , and common networking concepts.
Numbers & Facts
| Location | Newark, NJ |
| Industry | Computer/IT Services |
| Company Size | 20 to 49 employees |
| Year Founded | 2002 |
| Website | http://crescensinc.com/ |
Description
Title: Desktop Engineer 3rdShift
Location: Newark, NJ (onsite)
Duration: 12+ months
Notes:
Required Skills:
Location: Newark, NJ (onsite)
Duration: 12+ months
Notes:
- Comfortable with working onsite from 12 AM-8AM.
- Both Phone and In Person interview
The Desktop Engineer will troubleshoot hardware and software issues for desktop and laptop computers and provide support in person, by phone, email, and through remote-access tools. The role may require occasional travel to other NJT sites.
Key Responsibilities
- Provide Level 1/Level 2 desktop and end-user support.
- Troubleshoot desktop, laptop, hardware, and software issues.
- Install and configure hardware and software on workstations.
- Set up and maintain network and telecommunications systems.
- Troubleshoot LAN, WAN, server, Wi-Fi, DHCP, DNS, and connectivity issues.
- Utilize ticketing systems to document and track support requests.
- Manage Windows Active Directory and Exchange.
- Support Office 365 environments.
- Re-image computers and perform data migrations and restorations.
- Maintain accurate IT asset management records.
- Support printer installation, troubleshooting, and maintenance.
- Work with IT teams on system maintenance and configuration projects.
- Collaborate with SLA and other departments on interdepartmental projects.
- Work with vendors and manufacturers regarding IT equipment repair and maintenance.
- Provide strong customer service and technical assistance to employees.
- Follow ITIL processes, including Incident, Request, and Change Management.
- Support a 24x7 operational environment, including Saturdays and certain holidays.
Preferred Qualifications
Experience with a scripting language. MDM/AirWatch experience. Experience with IT ticketing systems. Familiarity with ITIL Foundation processes. Experience with printer troubleshooting and support.Required Qualifications
College degree and/or 4 6 years of relevant IT experience. Experience troubleshooting hardware and software issues. Experience supporting desktop and laptop computers. Experience with Windows Active Directory and Office 365. Experience troubleshooting network issues in large office environments. Knowledge of DHCP, DNS, LAN, WAN, and common networking concepts. Strong customer service and communication skills. Ability to provide support in person, by phone, email, and remotely. Ability to work the Tuesday Saturday, 12:00 AM 8:00 AM shift and certain holidays.Required Skills:
- Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.
- Utilize ticketing system to track email submissions and managing phone support efforts.
- Manage Windows Active Directory and Exchange
About Company
Crescens Inc. is an industry leader in providing IT staffing services and tailored workforce solutions to meet the demanding expectations and distinctive needs of clients across the United States and Canada. We have grown tremendously in the past years and have been applauded by our clients for the quality of workforce and the quick turnaround time. We have evolved from good service to great service and all management plans are geared towards quality.
Our vision is to be the best in Talent Acquisition and strive for excellence consistently by focusing on four performance dimensions; Quality, Efficiency, Cost and Risk. A satisfied client and candidate are the backbone to our continued success. Headquartered in New Jersey, we are a team with unique expertise to deliver exceptional results to our clients by setting benchmarks and establishing best practices.