Desktop Deployment Technician

Role Overview: The Desktop Deployment Technician is a vital member of the IT Operations team, responsible for ensuring the organization’s hardware environment is modern, secure, and highly performant. This role balances technical execution—such as imaging and hardware configuration—with proactive project management and end-user support. You will bridge the gap between high-level network infrastructure and the daily technology needs of our workforce.

Key Responsibilities

1. Deployment & Systems Integration

• Hardware Preparation: Image, configure, and test desktops and laptops for new hires and hardware refresh cycles.

• OS & Software Management: Install and maintain Windows operating systems, the Microsoft Office suite, and enterprise-level security software.

• Network Integration: Collaborate with Infrastructure teams to ensure all endpoints are properly joined to the domain and integrated into the network.

2. Maintenance & Optimization

• Lifecycle Management: Execute hardware upgrades, firmware updates, and critical security patches.

• Automation: Develop and implement scripting or automation tools to reduce manual deployment tasks and increase department efficiency.

• Documentation: Create and update standard operating procedures (SOPs) and technical guidelines for the deployment lifecycle.

3. Technical Support & Troubleshooting

• Issue Resolution: Act as a tier-2 escalation point for hardware and software malfunctions, diagnosing root causes and implementing long-term fixes.

• Stakeholder Support: Provide clear, timely communication to end-users during deployments to minimize downtime and ensure a smooth transition.

Required Qualifications

• Education: Bachelor’s degree in Computer Science, IT, or a related field (preferred) or equivalent professional experience.

• Experience: Minimum of 2 years in desktop deployment, hardware/software installation, and enterprise-level configuration.

• Technical Skills:

  • Expert knowledge of Windows OS and Microsoft 365 environments.

  • Proficiency in troubleshooting PC hardware components and peripherals.

  • Familiarity with anti-virus and endpoint security management.

• Soft Skills: Strong organizational skills with the ability to manage multiple projects simultaneously; excellent verbal and written communication.

Preferred Qualifications:

• Enterprise Tools: Direct experience with the Ivanti imaging platform or similar systems (SCCM, MDT, or Intune).

• Scripting: Basic knowledge of PowerShell, Python, or Batch scripting for task automation.

• Certification: CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.

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