Desktop Deployment Analyst

Alderson Loop LLC

Baltimore, MD
4 days ago

$22–$25 Per Hour
Contractor
Full-time
Employee

Highlights

This hands-on role will perform deskside setups, equipment swaps, device configuration, and software deployments as associates transition to updated laptop and virtual desktop environments. Working closely with desktop support teams, this individual will help meet monthly deployment targets leading up to a September cutover.

Numbers & Facts

Location	Baltimore, MD
Job Type	Contractor, Full-time, Employee
Salary	$22–$25 Per Hour
Company Size	51 - 200
Website	https://aldersonloop.com

Description

We are seeking a Desktop Deployment Analyst to support a large-scale desktop modernization project. This hands-on role will perform deskside setups, equipment swaps, device configuration, and software deployments as associates transition to updated laptop and virtual desktop environments.

Working closely with desktop support teams, this individual will help meet monthly deployment targets leading up to a September cutover.

Job Responsibilities

Perform deskside equipment installations and swaps, including replacing thin clients with laptop setups, installing docking stations, swapping monitors, and connecting peripherals.
Configure and prepare laptops, thin clients, and Windows 365 (W365) environments for associate use.
Deploy software and verify that required applications are installed and functioning.
Test equipment, connectivity, and device configurations; troubleshoot deployment issues and coordinate with desktop support teams as needed.
Provide professional, client-facing support during equipment transitions.
Document deployment activities, equipment changes, and outstanding issues using Excel and ServiceNow or another ticketing system.
Complete assigned setups and deployments within established monthly project targets.

Qualifications

1–3 years of experience in desktop support, deskside support, IT support, or hardware deployment.
Hands-on experience setting up laptops, monitors, docking stations, and peripherals.
Familiarity with device configuration, software installation, and basic troubleshooting in a Windows environment.
Experience configuring thin clients and Windows 365 environments.
Familiarity with ServiceNow or another ticketing system.
Experience using Excel for documentation and tracking.
Strong customer service and interpersonal skills, with the ability to support associates directly and collaborate with desktop support teams.
Reliable transportation and availability to work onsite five days per week.

Benefits

Paid Time-Off, Life Insurance, Employee Referral Program, Parking, 401K, Flexible Spending Accounts, Medical, Dental, Vision