| Location | San Diego, CA |
| Salary | $25–$28 Per Hour |
LHH Recruitment Solutions is seeking a Desktop Support Analyst for a six-month contract opportunity with a university-affiliated research organization in San Diego. This position provides hands-on technical support to end users, maintains desktop systems and peripherals, and supports audiovisual technology for meetings and events.
The ideal candidate has experience troubleshooting both Windows and macOS environments, enjoys helping users resolve technical issues, and is comfortable providing onsite support in a professional environment.
Responsibilities
Provide Tier 1 desktop, help desk, and end-user technical support.
Troubleshoot and resolve hardware, software, operating system, and peripheral issues.
Support Windows and macOS computers, Microsoft 365, Adobe Acrobat, and Zoom.
Diagnose basic networking and connectivity problems.
Manage user accounts, permissions, and access to shared resources.
Receive, prioritize, document, and resolve support requests through an IT ticketing system.
Configure, maintain, and troubleshoot computers, printers, displays, and related equipment.
Provide hands-on audiovisual support for hybrid meetings, presentations, and special events.
Troubleshoot Zoom meetings, conference room equipment, microphones, displays, and other A/V technology.
Maintain accurate technical documentation and follow established support procedures.
Communicate effectively with end users and collaborate with other technical staff.
Provide occasional evening or weekend support for meetings and events.
Qualifications
Bachelor's degree or an equivalent combination of education and relevant work experience.
At least 1-2 years of experience in desktop support, help desk, or end-user technical support; 3+ years preferred.
Hands-on experience supporting both Windows and macOS operating systems.
Proficiency with Microsoft 365, Adobe Acrobat, Zoom, and IT ticketing systems.
Experience troubleshooting computer hardware, software, peripherals, and basic networking issues.
Familiarity with user account administration, permissions, and shared resources.
Experience supporting hybrid meetings and conference room A/V equipment.
Strong documentation, organizational, troubleshooting, and communication skills.
Professional, customer-focused approach to technical support.
Must reside in the San Diego area and be available to work onsite five days per week.
Flexibility to support occasional evening and weekend events.
Additional Details
Contract Duration: 6 months
Start Date: ASAP
Work Arrangement: 100% onsite in San Diego
Hours: 8:00 AM-4:30 PM
Interview Process: Microsoft Teams or in person
Parking: Free onsite parking
Dress Code: Business casual
Interested? Apply with your resume to be considered for this opportunity.
LHH Recruitment Solutions is an equal opportunity employer. Qualified applicants with arrest or conviction records will be considered in accordance with applicable California fair chance laws.
Pay Details: $25.00 to $28.00 per hour
Search managed by: Eben Mahoney
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.