Desktop Analyst

As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Workwe're proud to partner with some of the most admired Fortune 500 brands in the world. The successful candidate will support end users, troubleshoot Cerner-related issues, coordinate escalations, and help ensure timely resolution of clinical technology problems.

Job Description
 LeadStack Inc. is an award winning, one of the nation's fastest growing, certified minority owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Workwe're proud to partner with some of the most admired Fortune 500 brands in the world.

Clinical Service Desk Support
Location: Los Angeles, CA
Work Arrangement: 100% onsite; local candidates only
Schedule: 11:00 AM–7:30 PM
Assignment Type: Contract-to-Hire
 
We are seeking a Clinical Service Desk Support professional to provide technical and application support for an electronic medical record environment. The successful candidate will support end users, troubleshoot Cerner-related issues, coordinate escalations, and help ensure timely resolution of clinical technology problems.
Responsibilities:

• Provide telephone and email support for Cerner EMR technical issues.
• Troubleshoot user-reported problems and coordinate resolutions through completion.
• Deliver prompt, accurate, and professional customer service.
• Assess issues and escalate them to the appropriate information technology teams.
• Communicate with technical support teams to research and resolve application issues.
• Create and modify Cerner user accounts.
• Perform Active Directory password resets.
• Develop and maintain user training guides and workflow documentation.
• Monitor procedures and stay current with system updates.

Required Qualifications:

• High school diploma or equivalent.
• At least 2 years of experience in a service desk environment.
• Experience supporting EMR systems.
• Clinical experience.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to work independently with minimal supervision.
• Availability to work fully onsite in Los Angeles, California.

Preferred Qualification:

• Associate degree in a related field.

 
  know more about current opportunities at LeadStack , please visit us on https://leadstackinc.com/careers/
  Should you have any questions, feel free to call me on (513) 3184502 or send an email on 

waseem.ahmad@leadstackinc.com