Role: Engineer
Required Skills: Desktop
Qualification: BACHELOR OF COMPUTER SCIENCE
Experience: 8 - 10 Years
Function: TECHNOLOGY
Apply By: 2026-11-28
Must Have Technical/Functional Skills
- Strong analytical skills and problem-solving ability to troubleshoot various issues on Laptop/Desktop/Mobile Devices
- Printer and Network Troubleshooting
- Experience supporting Win 7, Win 10 and Office 365 applications
- Knowledge of imaging PCs using SCCM environment
- Good Communication skills
- Multi-tasking capabilities
Roles & Responsibilities
- Driving PC LCM project end to end by coordinating with site contacts.
- Performing apps installation and data migration
- Coordinate with asset team to ensure asset updates are done as soon as new assets received or shipped to lessor
- Packing/Unpacking of PC's received from vendor or from different site
- Returning end of lease PC's back to the lessor
- Creating/updating knowledge base articles for any new issues
- Assisting users on various PC related issues via Phone/Email or chat over remote session or by visiting user desk
- Supporting new user onboarding by deploying new PC and then collecting old PC's during offboarding
- Escalate incidents with accurate documentation to suitable technician, when required.
- Coordinating with vendor for any hardware/software issues
Salary Range: $50,000 - $70,000 per year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.