Desktop Administrator

Role overview: Strong real-time hands on exp in supporting end users resolving technical issues like Outlook, Applications, AD, wifi, printer, software installations, working on laptops/desktops/ipads, mobile phones, mac books etc, customer facing role. Role Descriptions: Desktop Administrator 4-5 years of experience in desktop support managing laptops desktops on Win71011 operating systems.

Request ID: 96501-1
Title: Desktop Administrator
Locations: 100% Onsite: Olathe KS
Duration: 6+ Months with Possible Extension.
Pay Range: $40 -$47/Hour on W2/C2C (All inclusive)
 
Role overview:

• Strong real-time hands on exp in supporting end users resolving technical issues like Outlook, Applications, AD, wifi, printer, software installations, working on laptops/desktops/ipads, mobile phones, mac books etc, customer facing role. Must exp in interfacing with end users
• Skills: Desktop Management & Infrastructure Services (IS)
• Experience Required: 4-6

 
Role Descriptions:

• Desktop Administrator 4-5 years of experience in desktop support managing laptops desktops on Win71011 operating systems.
• Experience in Install, upgrade of windows 11 on Laptops and Desktops.
• Experience in resolving user issues related to OS and laptop, desktop hardware issues.
• Experience in providing L2 support for desktops| laptops| printers| mobile devices| and peripherals as existing process.
• Experience in diagnosing and troubleshooting users issues| including account setup| network configuration| software application issues.
• Experience in performing OS installations| upgrades| patching| and driver updates.
• Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.
• Experience in installation and configuration of hardware and software applications.
• Experience is using problem ticket management systems like Service Now| BMC Remedy| Jira etc.
• Experience with remote support tools like Bomgar| LogMeIn| MS Teams etc to troubleshoot and resolve user issues.
• Coordinate with vendors for any hardware repairs and warranty services issues.
• Familiarity with endpoint security tool santi-virus| device encryption| Trend micro
• Work closely with other functional teams for escalated issues.
• Ensure SLA compliance for tickets| escalations| and service requests.
• Excellent communication and interpersonal skills.
• Ability to work well both independently and as part of a team.
• Customer-focused attitude and a desire to deliver high-quality support.
  
   

Company Benefits & Culture

• Inclusive and diverse work environment
• Opportunities for professional growth and development
• Comprehensive health and wellness benefits

Appreciate your quick response and please feel free to reach me out for any query you may have.

Thanks