Desktop Administrator
Location: Norfolk, VA (100% on-site, no relocation considered)
Schedule: Monday to Friday, 8:00 AM – 5:00 PM
Responsibilities
- Software and Hardware Installation: Install software and set up hardware for end users.
- Technical Support: Provide expert support for Windows 10, Office 365, Outlook, Teams, and OneDrive.
- Troubleshooting: Diagnose and troubleshoot computer issues; handle large volumes of imaging requests using SCCM.
- Imaging Issues: Troubleshoot and resolve imaging issues for PCs, laptops, Toughbooks, tablets, etc.
- Mobile Device Support: Support mobile devices, including cell phones and iPads.
- Audio Visual Equipment: Provide support for Audio Visual equipment, HP printers, and OCE plotters.
- Customer Service: Interact with a diverse client base and deliver exceptional customer service.
- Helpline Experience: Leverage prior Helpline or customer service experience.
- Problem-Solving: Demonstrate strong problem-solving and critical thinking abilities.
- Workload Management: Handle multiple customer requests; prioritize workload effectively.
- Team Collaboration: Collaborate efficiently with the team and adapt to changing situations.
- On-Call Rotation: Participate in the on-call rotation.
- VPN Configuration: Configure and test client workstations for VPN access with secure token identification.
- Software and Network Support: Support company software, operating systems, workstations, charting/drawing, and network connectivity.
- System Imaging: Install system images with appropriate OS for client needs.
- Application Configuration: Configure core applications post-deployment of base OS image.
- Internet and Email Setup: Establish internet access, TCP/IP settings, and manage email account setup.
- Connectivity Support: Provide support for Ethernet and TCP/IP connectivity.
Qualifications
- Customer Service Orientation: Strong customer service orientation and urgency in issue resolution.
- Communication Skills: Excellent listening and communication skills; frequent and clear updates to users.
- Ownership: Ability to take ownership of customer issues and follow through until resolved.
- Audio Visual Experience: Audio Visual experience is desired.
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