Deskside Technician II

Who we are:

Founded in 1987, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. 

Job Summary

 We seek an experienced Deskside Technician with 1+ years of hands-on field service experience in IT environments. The ideal candidate will possess advanced knowledge of hardware and software troubleshooting, IT asset management, and end-user support to provide seamless IT solutions in a corporate setting.

This position requires both technical proficiency and collaborative skills, contributing to the optimization and stability of IT operations.      

Job Description

• Provide Windows, software, and hardware support, onsite in a corporate environment
• Stage, provision, and deploy IT machines to end users 
• Diagnose, troubleshoot, and implement fixes for a variety of technology
• Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment
• Troubleshoot VPN and VDI connectivity
• Follow appropriate KB articles and Best Business Practices
• Manage workload via ticketing software
• Prioritize and complete work in a group and independently with minimal supervision 
• Communicate technical information to non-technical audiences 
• Smart Hands remote support for offsite resolver groups
• Inventory management of IT assets including asset auditing
• Other duties as assigned

Requirements

• +1 years corporate deskside support or equivalent experience
• Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.
• Excellent troubleshooting capability
• Ability to maintain composure while handle challenging, dynamic, rapid-response user support
• Experience with Microsoft Office / Office 365 suite
• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
• Experience with endpoint protection and encryption (Bitlocker) support
• Familiarity with using remote desktop support tools
• High School Diploma or equivalent
• Maintain valid driver"s license
• Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds 
• Physical presence at a Stefanini or Client location during shift

• Demonstrate high level of professionalism and strong personal interaction skills

• Maintain neat and professional work area and appearance in compliance with site policies
• Ability to pass standard panel drug screening and background check
• Adhere to assigned shift schedule

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)

• Windows architecture including permissions and file structure
• Mac/Apple experience, a plus
• Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship) 

What you'll get

• Work with people who exhibit:
  • Commitment to the client
  • Leadership by Example
  • Respect for people
  • Courage to innovate
  • Humbleness to learn
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

 Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;