Deskside Technician II

Desktop Support Technician - Savannah, GA

• Start Date - ASAP - long term assignment
• Hourly Rate Range - $18.00-$19.00 
• Benefits - Medical, Dental, Vision 

Job Description

• Provide IT support within a large corporate environment.
• Support desktop and laptop computers, including both Windows PCs and Macs.
• Support Windows 10 and Windows 11 operating systems.
• Troubleshoot and support mobile devices, printers, scanners, wireless connectivity, VPN access, and other peripheral devices.
• Perform IMAC services, including the installation, movement, addition, and replacement of IT equipment.
• Maintain equipment repairs, spare parts, and replacement components.
• Research, troubleshoot, and resolve technical issues.
• Maintain accurate system configurations and technical documentation.
• Track and resolve customer incidents and service requests using the client's ticketing system.
• Diagnose and resolve hardware and software issues affecting Windows devices.
• Perform user data backups, restorations, and migrations.
• Provide Smart Hands support for networking, server, and telecommunications technologies.
• Manage and audit IT equipment and asset inventory.
• Research and follow appropriate knowledge base articles and documented procedures.
• Participate in on-call rotations and provide after-hours support as needed.
• Provide executive-level support when required.
• Travel to and provide support at other client locations as needed.
• Perform additional tasks associated with deskside services.
• Complete other duties as assigned.

Job Requirements

• At least two years of corporate deskside support experience or equivalent technical experience.
• Willingness to embrace innovative tools and technologies, including AI and IT health-monitoring software, to expedite issue resolution and improve the customer experience.
• Excellent technical troubleshooting and problem-solving skills.
• Ability to remain composed while handling challenging, dynamic, and time-sensitive user support needs.
• Experience supporting Microsoft Office and Microsoft 365.
• Experience with computer imaging and data migration tools and processes, such as SCCM and Intune.
• Experience supporting endpoint protection and encryption technologies, including BitLocker.
• Familiarity with remote desktop support tools.
• High school diploma or equivalent.
• Valid driver's license.
• Ability to walk, bend, and stand for prolonged periods and lift equipment weighing up to 50 pounds.
• Ability to maintain a physical presence at a Stefanini or client location throughout the assigned shift.
• High level of professionalism and strong interpersonal skills.
• Ability to maintain a neat, professional work area and appearance in accordance with site policies.
• Ability to pass a standard panel drug screening and background check.
• Ability to adhere consistently to the assigned shift schedule.

Preferred Qualifications

• CompTIA A+ certification.
• Microsoft Certified Professional certification.
• Understanding of Windows architecture, including permissions and file structures.
• Experience supporting Mac and Apple devices.
• Familiarity with basic networking concepts, including Active Directory and workstation-domain trust relationships.

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
• F2OnSite supports and adheres to all state laws regarding background checks.