Deskside Technician II - Migration

Details:

Stefanini Group is looking for Deskside Technician II - Migration for a globally recognized company! For interested applicants, click the apply button or you may reach out to Alfher Hidalgo at (248) 728-2627/Alfher.Hidalgo@stefanini.com for faster processing. Thank you!

DESCRIPTION: Stefanini will provide Onsite field technicians to support the following Atlas migration activities as staff augmentation resources:

• Onsite field services to support migration and post-migration activities, focused on ensuring users'' issues are resolved, documented, and escalated swiftly.
• Migration activities include device intake, device wiping, device imaging, and deployment.
• Post migration activities include participating in training sessions and acting as in-room troubleshooters.
• Floorwalking - visiting users'' desks to address issues and work closely with onsite teams and project leads to document issues and trends.

Job Responsibilities:

Provide deskside support for Atlas migration activities.

Troubleshoot and resolve technical issues related to Okta, Active Directory, ServiceNow, and more.

Assist with endpoint management and support for various operating systems.

Deliver exceptional customer support and service.

Collaborate with team members to ensure smooth migration processes.

Keywords: deskside support, troubleshoot, endpoint management, customer support, collaboration

Techs must have strong attention to detail, exceptional communication skills, and be prepared to deliver excellent support. Post migration activities include documenting issues and trends and escalation to subject matter experts as needed.