Deskside Technician II

Who we are

Founded in 1987, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 30,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.  

Job Summary 

 
We seek an experienced Deskside Technician with 2+ years of hands-on field service experience in IT environments. The ideal candidate will possess advanced knowledge of hardware and software troubleshooting, IT asset management, and end-user support to provide seamless IT solutions in a corporate setting. 

This position requires both technical proficiency and collaborative skills, contributing to the optimization and stability of IT operations.

What do you need to succeed?

• Experience supporting Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics 

• A+ Certification
• Microsoft Certified Professional (MCP) 
• Windows architecture including permissions and file structure 
• Mac/Apple experience, a plus 
• Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)  

What you'll get 

• Work with people who exhibit: 

1. Commitment to the client 
2. Leadership by Example 
3. Respect for people 
4. Courage to innovate 
5. Humbleness to learn 

• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; 
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. 

Why we're different 

• Brazilian and privately owned company; 
• Agility, flexibility, and innovation are in our DNA; 
• Flat organizational structure which enables faster communication and decision making; 

• +2 years corporate deskside support or equivalent experience 
• Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience. 
• Excellent troubleshooting capability 
• Ability to maintain composure while handle challenging, dynamic, rapid-response user support 
• Experience with Microsoft Office / Office 365 suite 
• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune) 
• Experience with endpoint protection and encryption (Bitlocker) support 
• Familiarity with using remote desktop support tools 
• High School Diploma or equivalent 
• Maintain valid driver"s license 
• Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds  
• Physical presence at a Stefanini or Client location during shift 
• Demonstrate high level of professionalism and strong personal interaction skills 
• Maintain neat and professional work area and appearance in compliance with site policies 
• Ability to pass standard panel drug screening and background check 
• Adhere to assigned shift schedule