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Deskside Technician I

Stefanini

  • Solon, OH
  • 2 days ago
  • Employee

Highlights

Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. Work within ServiceNow ticketing software to manage workload and detail break-fix steps/resolution for assigned tickets.

Numbers & Facts

LocationSolon, OH
Job TypeEmployee
IndustryComputer/IT Services
Company Size10,000 employees or more
Year Founded1987
Websitehttp://www.stefanini.com

Description

Who we are

Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

  • Provide onsite Windows, software, and hardware support, in both Corporate and Manufacturing environments.
  • Support four client locations
  • Stage, provision, and deploy IT machines to end users following defined business practices
  • Install, configure, diagnose, troubleshoot, software for a variety of technologies
  • Configure, troubleshoot, and deploy mobile devices and other audio/visual equipment
  • Follow appropriate KB articles
  • Work within ServiceNow ticketing software to manage workload and detail break-fix steps/resolution for assigned tickets
  • Prioritize and complete work both in a group, and independently, with minimal supervision
  • Communicate technical information to non-technical audiences
  • Inventory management of IT assets to include replacement of aged or broken hardware
  • Resolving escalations from the IT Service Desk and handling client support requests
  • Complete multiple simultaneous projects in a timely manner



  • Minimum 1 year prior experience providing end user support
  • Strong Customer Service focus
  • Good written, oral, and interpersonal communication skills
  • Experience with Windows 11, Office 365, and Office Product Suite
  • Experience with Bar Code Scanners and Label Printers is a plus
  • Willing to support and short-distance travel to multiple client locations

    • Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

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    About Company

    Stefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.

    With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.

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