| Location | Miami, FL |
Details:
PROXIMITY SUPPORT TECHNICIAN
Key Responsibilities
End-User Support & Device Management
Provide professional in-person and remote technical support for mobile devices (smartphones, tablets), laptops, desktops, and peripheral equipment
Execute iPhone/iPad activations, Mobile Device Management (MDM) enrollment, and carrier coordination for wireless deployments
Support Apple devices (iPhones, iPads, MACs) and Windows operating systems with Microsoft Office suite
Deliver hardware/software troubleshooting and break-fix services consistent with luxury retail brand standards
Infrastructure & Equipment Support
Manage onsite IT assets across stores, distribution centers, repair facilities, manufacturing sites, and corporate offices
Support diverse printer ecosystem including HP LaserJet, Zebra printers, retail printers (RFID/Epson), and general office printers
Set up and support videoconferencing equipment (Zoom) and audio/video systems (e.g., Carlipa)
Perform initial troubleshooting and first-level support for network infrastructure, including connectivity issues and equipment reboots
Maintain point-of-sale systems, displays, scanners, input devices and handheld devices
Lifecycle & Asset Management
Perform complete lifecycle management of endpoints including imaging, provisioning, configuration, upgrades, and decommissioning
Conduct IT asset inventory control and management with complete audit trails
Provision, track, and maintain loaner/temporary equipment inventory for business continuity
Maintain asset hygiene standards including lifecycle tracking, disposal protocols, and regional compliance requirements
Perform basic hardware maintenance (Intel, Mac)
Project Support & Documentation
Support new store openings and sites like warehouse or manufacture, renovations, relocations, and closures including technology setup/teardown and cutover coordination
Participate in small-scale IT projects such as new software/hardware deployments or system updates under supervision
Document all activities accurately in incident, request, and asset management systems
Create and update technical documentation and knowledge base articles
Contribute to knowledge management systems by documenting solutions, creating how-to guides, and reporting recurring issues
Incident & Service Management
Manage and control IT incidents and service requests, ensuring timely resolution and adherence to Service Level Agreements (SLAs)
Conduct scheduled and ad-hoc site visits to provide proactive support and assess IS&T health
Conduct basic monitoring of systems and infrastructure, reporting anomalies to senior team members
Coordinate effectively with third-party vendors, OEMs, and internal support groups (network, security, applications)
Business Partnership & Escalation
Partner with business stakeholders to identify technology pain points and escalate systemic issues through proper channels
Translate business needs into technical solutions or route requests to appropriate specialized teams
Demonstrate service-excellence mindset and effective conflict resolution skills