Introduction
Under the general supervision of the Client Services Manager, this role is responsible for technical hardware support, including installs, moves, and changes. This is a hands-on technical role that requires strong interpersonal skills along with workstation support knowledge.
Required Skills & Qualifications
- 3-5 years of professional work experience in a related field
- Associates Degree in Information Systems (Required) / BS in Information Systems (Preferred)
- Experience with ticket tool and diagnostic tools
- Basic network knowledge and troubleshooting (TCP/IP, DHCP, DNS, wireless, etc.)
- Prior work experience at client or in client's industry
- Applicants must be able to work directly for Artech on W2
Preferred Skills & Qualifications
- ITIL Foundations V3
- Understanding of client operating systems and business software
- Enterprise Anti-Virus knowledge
Day-to-Day Responsibilities
- Analyze and resolve hardware/software problems onsite or remote
- Install additional software manually and via deployment console
- Respond to user requests for technical advice and support
- Install client equipment and coordinate with IT coordinators and users
- Use remote support and ticketing tools
- Document customer inquiries and classify technical queries
- Provide instruction and advice to users
- Support includes installs, equipment pick-up, and inventory management
- Troubleshoot and isolate issues related to end-user computing environments, printers, and computer devices
For immediate consideration please click APPLY to begin the screening process with Alex.