Deskside Technician

Support laptops, desktops, mobile devices, printers, desk phones, and meeting-room equipment. Experience supporting printers, mobile devices, desk phones, and meeting-room devices.

Role: Deskside/Desktop Support Engineer
Location: Cambridge, MA / Onsite
Duration: 6 Months
Experience Required: 5+ Years


Key Responsibilities:

• Provide second-line investigation and diagnosis for Sales users and end users.
• Stage, image, provision, and deploy PCs, laptops, and workstations.
• Perform IMAC (Install, Move, Add & Change) activities for end-user hardware.
• Support laptops, desktops, mobile devices, printers, desk phones, and meeting-room equipment.
• Troubleshoot and resolve PC incidents and VIP support requests.
• Provide onsite hands-and-feet support to Server and Network teams.
• Perform hardware and software maintenance and troubleshooting.
• Maintain centralized hardware, spare parts, and equipment inventories.
• Manage surplus equipment, asset disposal, transfers, and decommissioning.
• Coordinate hardware break/fix activities with vendors.
• Update asset management databases with hardware and software information.
• Manage PC/device logistics and workstation setup.
• Coordinate with third-party vendors to resolve IT incidents within SLA.
• Perform onsite administrative tasks including backups and OS migrations.
• Assist with moving, installing, and configuring cables and hardware.
• Participate in client change requests and onsite implementation activities.
• Follow documented SOPs and knowledge management procedures.
• Provide end-user training and demonstrations when required.
• Support third parties with power checks, visual inspections, and basic troubleshooting.
• Maintain access lists, logbooks, server-room inventories, room layouts, and asset records.
• Support server-room hardware decommissioning, disposal, and transfer activities.

 
Required / Essential Skills

• Strong experience in Deskside/Desktop Support.
• Hands-on Windows desktop and laptop troubleshooting.
• Experience with PC imaging, provisioning, and workstation builds.
• Experience performing IMAC services.
• Strong hardware and software troubleshooting skills.
• Experience supporting printers, mobile devices, desk phones, and meeting-room devices.
• Experience providing VIP/Executive user support.
• Knowledge of IT asset and inventory management.
• Experience working with third-party vendors and hardware break/fix services.
• Strong incident, service request, and SLA management experience.
• Ability to provide onsite hands-and-feet support for server and network teams.
• Strong documentation and communication skills.

 Top Skills:

• Deskside / Desktop Support
• Windows PC & Laptop Support
• Hardware & Software Troubleshooting
• IMAC Services
• PC Imaging & Provisioning
• Hardware/Software Installation
• Mobile Device Support
• Asset & Inventory Management
• VIP / Executive Support
• Server & Network Hands-and-Feet Support
• Incident & Service Request Management
• Vendor Coordination
• IT Documentation & SOPs

Thanks,