Deskside Support Technician (Level 2) – Automotive Manufacturing
Focus
- Vance, AL
- 30+ days ago
- Contractor
Highlights
Key ResponsibilitiesProvide deskside support for desktops, laptops, mobile devices, and peripheralsTroubleshoot hardware, software, and network connectivity issuesSupport production-critical systems including shop-floor workstations, RF scanners, and printersDeploy and image Windows 10/11 devices using tools such as SCCM, MDT, or AutopilotSupport Microsoft 365, Active Directory, Azure AD (Entra ID), and Group PolicyConfigure and troubleshoot network printers and TCP/IP connectivityProvide support for AV and video conferencing systemsRespond to high-priority incidents impacting production operationsDocument all work in ticketing systems (ServiceNow or similar) and meet SLA requirementsAssist with asset management including provisioning, deployment, and decommissioningWork EnvironmentCombination of office and manufacturing/plant floor supportExposure to industrial environments (noise, machinery, varying temperatures)Required use of PPE (steel-toe boots, safety glasses, etc.)Walking and standing for extended periods across a large facilityRequired Qualifications3+ years of deskside or desktop support experience in an enterprise environmentStrong knowledge of Windows 10/11 troubleshooting and deploymentExperience with Active Directory (user management, group policy, etc.)Familiarity with imaging tools (SCCM, MDT, Intune, or similar)Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)Strong communication and customer service skillsAbility to lift up to 50 lbs and work in a physically active environmentPreferred QualificationsCompTIA A+, Network+, or Microsoft certificationsITIL knowledge or certificationExperience with Intune/Endpoint Manager and AutopilotPrevious experience in manufacturing or industrial IT environmentsFamiliarity with barcode scanners, label printers, or rugged devices Location: Vance, ALSchedule: On-siteAbout the RoleWe are seeking a Deskside Support Technician (Level 2) to provide hands-on IT support within a large automotive manufacturing environment.
Numbers & Facts
| Location | Vance, AL |
| Job Type | Contractor |
| Industry | Internet Services |
| Company Size | 20 to 49 employees |
| Year Founded | 2016 |
| Website | http://searchedfound.com/ |
Description
Location: Vance, ALSchedule: On-siteAbout the RoleWe are seeking a Deskside Support Technician (Level 2) to provide hands-on IT support within a large automotive manufacturing environment. This is not a typical office support role-you'll be directly supporting systems and users that keep production running on the plant floor.If you enjoy troubleshooting in fast-paced environments and want exposure to enterprise-level infrastructure, this is a great opportunity to grow your IT career.Key ResponsibilitiesProvide deskside support for desktops, laptops, mobile devices, and peripheralsTroubleshoot hardware, software, and network connectivity issuesSupport production-critical systems including shop-floor workstations, RF scanners, and printersDeploy and image Windows 10/11 devices using tools such as SCCM, MDT, or AutopilotSupport Microsoft 365, Active Directory, Azure AD (Entra ID), and Group PolicyConfigure and troubleshoot network printers and TCP/IP connectivityProvide support for AV and video conferencing systemsRespond to high-priority incidents impacting production operationsDocument all work in ticketing systems (ServiceNow or similar) and meet SLA requirementsAssist with asset management including provisioning, deployment, and decommissioningWork EnvironmentCombination of office and manufacturing/plant floor supportExposure to industrial environments (noise, machinery, varying temperatures)Required use of PPE (steel-toe boots, safety glasses, etc.)Walking and standing for extended periods across a large facilityRequired Qualifications3+ years of deskside or desktop support experience in an enterprise environmentStrong knowledge of Windows 10/11 troubleshooting and deploymentExperience with Active Directory (user management, group policy, etc.)Familiarity with imaging tools (SCCM, MDT, Intune, or similar)Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)Strong communication and customer service skillsAbility to lift up to 50 lbs and work in a physically active environmentPreferred QualificationsCompTIA A+, Network+, or Microsoft certificationsITIL knowledge or certificationExperience with Intune/Endpoint Manager and AutopilotPrevious experience in manufacturing or industrial IT environmentsFamiliarity with barcode scanners, label printers, or rugged devices
About Company
Focus LLC is a Digital Media Advertising and Marketing Business. We provide distinctive web and marketing solutions for businesses across the US and Canada. We value integrity and have a supportive work culture. Our team is comprised of experts from different areas of internet marketing. We were all at other companies with the belief we could provide something better. We craved more effective marketing, better looking websites, more advanced developers, but mostly, like-minded individuals that shared the same vision. Our vision is to use technology to constantly improve the reach of every single marketing campaign we launch. Our goal is to work with you until we help you retire.
Established in 2016, Focus LLC is proud of our many accomplishments:
- Oregonian ''top 75'' Portland Metro workplace
- Twice named to the Portland Business Journal ''top 50'' creative ad agencies
- Best Advertising Sales Job In Vancouver
- 2018 marked our 1st entry as a Portland Business Journal ''top 100'' companies in Oregon (We relocated to Vancouver, WA in October 2018.)
We believe we are making a difference by helping other businesses earn more revenue and obtain customers through Media advertising. We value integrity and have a supportive and fun work culture. Focus LLC will train you and provide the tools to be successful in our work environment. -if you've worked in a less than ideal Advertising Sales culture, your dream job awaits!