Deskside Support Technician Associate

Deskside Support team is looking for the newest member of our team to assist with equipment logistics, imaging, asset management, and basic hardware support, freeing up our technicians to focus on their primary duties. Delivers a high level of customer service when interacting with end users during deliveries and equipment exchanges.

Job Description:

*** Deskside Support team is looking for the newest member of our team to assist with equipment logistics, imaging, asset management, and basic hardware support, freeing up our technicians to focus on their primary duties. This is an entry-level opportunity for a tech-savvy, organized, and dependable individual looking to build a foundation in IT.

JOB SUMMARY

Sets up equipment for training sessions and events as needed

Tears down and returns equipment for training sessions and events once complete

Image new workstations for use by all technicians

Contacts users to schedule and issue equipment upon request

Assists with asset management, including recycling and issuing equipment

Deliver new hire equipment to end users

Helps organize and track IT assets to maintain accurate records of equipment location and status

Assists with troubleshooting hardware issues when equipment needs repair

Assists with floor-level hardware issues such as broken keyboards, mice, monitors, and docking stations

Maintains inventory logs and performs periodic physical audits of IT storage areas

Maintains stock of equipment and supplies in the IT storage room, restocking as necessary when levels run low

Performs basic cable management and organization at end-user desks

Performs drive cloning to upgrade users hard drives when additional storage space is needed

Assists with Windows 11 upgrades on existing workstations following documented procedures

Delivers a high level of customer service when interacting with end users during deliveries and equipment exchanges

Maintains strong organizational skills and attention to detail when managing assets and inventory

Maintaining or updating simple how-to guides/checklist for common setup tasks

Logging basic ticket updates or status notes in your ticketing system for tasks complete

May shadow senior technicians on basic troubleshooting to build foundational support knowledge

Follows instructions as necessary to complete tasks and assignments

Education

High school diploma or equivalent required

A+ Certification preferred

Experience

Entry level position, 0 to 2 years of experience

Physical Requirements

Ability to lift and carry equipment up to 40 lbs

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EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.