Desk Manager - Full-Time - NH Collection Amsterdam Barbizon Palace

Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia and now Greater China. You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments. Find your place at NH Collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. You will provide them with outstanding service and personalised attention. You will be part of a brand that places extraordinary feelings at the heart of everything it does.

As part of the front office team, you will be the first point of contact for our international guests from check-in to check-out.

Beyond the ordinary: Your Benefits at NH Collection

• A fulltime position in one of Amsterdam's most iconic 5-star hotels
• Free online & offline training organized by our own University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.
• Competitive salary based on your experience, starting from Horeca CLA Scale 6.

Your Day-to-Day at NH Collection

06:45 You arrive, in uniform, with a cup of coffee or tea in the back office. Your colleague from the night shift takes care of the handover.

07:00 You start your checklist, and, in the meantime, you keep an eye on your colleagues at the desk and support where necessary.

08:00 You have checked today's arrivals and communicated the details to the other departments.

10:00 In the absence of your manager, you attend the morning meeting. After the meeting you go back to the front office and in between the phone calls, you also process the incoming emails and work your way through the 'morning rush'.

12:00 Enjoy your lunch with colleagues from other departments.

13:00 You check whether there are still guests pending to check out and continue with your checklist until all is done.

14:00 You make sure the handover is updated for the evening shift.

14:45 The evening shift has arrived, and you make sure they know everything they need to know to begin their shift.

15:00 Time to go home!

Excellence begins with you - Your qualities

• Your goal is to give every guest an "Extraordinary" experience;
• You are always one step ahead, and you love to exceed the guests' expectations. No is not an option for you;
• You are a 'Natural Host' and have some years' experience as a receptionist. Experience as Desk Manager/Shift Leader/Supervisor is an advantage;
• You are good at setting priorities, you have a good command of the English language, you are accurate, and knowledge of computer systems is a plus;
• You enjoy variety in your work and working hours and working in a team gives you energy.

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.